American Muscle? Seriously, Come on...

04Kennebell · August 23rd, 2010, 04:29 PM

Ordered a clutch Thursday, told me it was discontinued and I was like okay thats cool, switch it to a different clutch. Well dipshit needless to say canceled the order without my okay on it, Great. First I asked why the hell is the clutch on the website if its discontinued second I said I have to have another clutch by this weekend. Now its Monday and I'm STILL waiting on my money to show up in my account. Not very pleased with American Muscle this time, will defiantly be the last time I deal with them. Especially when my daily driver is now sitting in the driveway!

:mad

Big Rob · August 23rd, 2010, 04:35 PM

It usually takes 3-5 days to get your money back and show up on your bank statement.

Lefty · August 23rd, 2010, 04:36 PM

Be patient.

Dolbs4082 · August 23rd, 2010, 04:47 PM

+1, AM is known that it does take a little while for the credit to show up. there was a guy here just a month or two back that was ranting and raving that this same thing happened. once he actually realized what was going on it was okay.

IT WILL BE OKAY!

sharkbait · August 23rd, 2010, 05:59 PM

Nah id be pissed to man.

If i order a part and need it tommarow i dont wanna wait till next monday to get my money back.

MikeD05GT · August 23rd, 2010, 06:21 PM

call and give hell..that method has nevah failed me

AMChrisYoung · August 23rd, 2010, 06:58 PM

Originally Posted by 04Kennebell

Ordered a clutch Thursday, told me it was discontinued and I was like okay thats cool, switch it to a different clutch. Well dipshit needless to say canceled the order without my okay on it, Great. First I asked why the hell is the clutch on the website if its discontinued second I said I have to have another clutch by this weekend. Now its Monday and I'm STILL waiting on my money to show up in my account. Not very pleased with American Muscle this time, will defiantly be the last time I deal with them. Especially when my daily driver is now sitting in the driveway! :mad

I'm really sorry that you didn't have a good experience with this order. It's possible your browser was using a cached version of the website, which is why the part was listed as being available. If that's not the case, I'm not sure why the part would be listed on the site, but discontinued. Please send me your order info, I'll take a look to figure out whether the issue is with the site or our inventory so we can sort it out to make sure it doesn't happen again.

When we found out that the clutch was discontinued, we had to cancel the order so we could refund you for the cost of the part. When we process a return or cancellation, we generally refund the money from our end while we're on the phone with you or immediately afterward if there's a problem with the order and a supervisor needs to handle something. Once we refund you, your bank can take anywhere from 5-10 business days, depending on which bank you use, to actually put the money back in your account. It's definitely frustrating, but it's not something we have any control over. Believe me, if we could get people's money back to them faster, we would. I'm sorry that you had a bad experience with this order, we really do take our customers' satisfaction seriously. Please let me know if you have any other concerns or questions that I didn't address here or if there's any way we can still make this right for you.

BostonFuzz · August 23rd, 2010, 11:46 PM

Just another reason I order from AM, they will make it right.

On the refund, I have Bank of America and they take their sweet ass time refunding my money but will take it out in a heartbeat if I happen to overdraw

sickfox · August 24th, 2010, 12:03 AM

seems to be a lot more common these days. I guess AM is like wal-mart auto center of car part websites.

ESABATM · August 24th, 2010, 05:49 AM

I've not had any issues with AM. Now LRS that's another matter.

slater · August 24th, 2010, 06:39 AM

i love AM. when i was home on leave i ordered new black acorn lugnuts. told them i needed them in a hurry. i live within there radius for same day shipping. i had them within 24 hours. i have ordered many items from them and although some of there stuff is higher priced than other websites, i still order because you cant beat the customer service

pyschopath76 · August 24th, 2010, 07:03 AM

its NOT AM;s fault bro...its your bank on their end! i have been dealing with AM for very many years now (before they were even called American Muscle

) and have had zero issues with them. they have a qualitative/informed staff that will actually take the time to help you out and give you as much info if not more than your looking for. Dont let this one bad situation (thats not even in their control) ruin you from ordering from what i believe is the best mustang website ever.

97S281 · August 24th, 2010, 07:46 PM

Originally Posted by pyschopath76

its NOT AM;s fault bro...its your bank on their end! i have been dealing with AM for very many years now (before they were even called American Muscle ) and have had zero issues with them. they have a qualitative/informed staff that will actually take the time to help you out and give you as much info if not more than your looking for. Dont let this one bad situation (thats not even in their control) ruin you from ordering from what i believe is the best mustang website ever.

Ahhhhh the old Mustangtuning.com days...........

August 23rd, 2010, 04:29 PM	#1
04Kennebell Regular 2004 Mustang GT Join Date: Aug 2010 Location: North Carolina Posts: 312 iTrader: 4 reviews	American Muscle? Seriously, Come on... Ordered a clutch Thursday, told me it was discontinued and I was like okay thats cool, switch it to a different clutch. Well dipshit needless to say canceled the order without my okay on it, Great. First I asked why the hell is the clutch on the website if its discontinued second I said I have to have another clutch by this weekend. Now its Monday and I'm STILL waiting on my money to show up in my account. Not very pleased with American Muscle this time, will defiantly be the last time I deal with them. Especially when my daily driver is now sitting in the driveway! :mad

August 23rd, 2010, 04:36 PM	#3
Lefty Resident DJ '01 Cobra Vert. Join Date: Jun 2007 Location: Mechanicsburg, PA Posts: 28,701 iTrader: 12 reviews	Be patient. __________________ 2008 Acura TL Type-S (the daily) 2006 Yamaha R6 50th Anniversary Edition (the other toy)

August 23rd, 2010, 04:47 PM	#4
Dolbs4082 I Blumpkin Entirely Way Too Much 2005 Mustang GT Join Date: Dec 2008 Location: kansas Posts: 5,958 iTrader: 0 reviews	+1, AM is known that it does take a little while for the credit to show up. there was a guy here just a month or two back that was ranting and raving that this same thing happened. once he actually realized what was going on it was okay. IT WILL BE OKAY! __________________ MM + Cleavage member #22

August 23rd, 2010, 05:59 PM	#5
sharkbait Hooo Ha Ha 1997 Mustang GT 11.65 @ 115 Join Date: Apr 2009 Location: Pasadena MD Posts: 9,743 iTrader: 10 reviews	Nah id be pissed to man. If i order a part and need it tommarow i dont wanna wait till next monday to get my money back. __________________ 410rwhp 520rwtq @ 12.9 psi

August 24th, 2010, 06:39 AM	#11
slater Hardcore Enthusiast 2006 mustang GT fstr than tortoise slower than the hare Join Date: Jun 2010 Location: lawton, OK Posts: 2,258 iTrader: 4 reviews	i love AM. when i was home on leave i ordered new black acorn lugnuts. told them i needed them in a hurry. i live within there radius for same day shipping. i had them within 24 hours. i have ordered many items from them and although some of there stuff is higher priced than other websites, i still order because you cant beat the customer service __________________ tri ax short shifter,4.10's, shaker,Ford Racing TB, full mac exhaust,steeda CMDP,Vortech V3Si HO,Brenspeed supercharger detroit rockers, BMR lowering springs/relo brackets/LCA's 479/417 http://www.warhorsesofamerica.webs.com/

August 23rd, 2010, 04:35 PM	#2
Big Rob Regular 02 Mustang GT Join Date: Oct 2009 Location: Miami, FL Posts: 296 iTrader: 0 reviews	It usually takes 3-5 days to get your money back and show up on your bank statement.

August 23rd, 2010, 06:21 PM	#6
MikeD05GT MM Fanatic 2005 Mustang GT Join Date: Dec 2007 Location: Cedar Grove NJ Posts: 3,204 iTrader: 0 reviews	call and give hell..that method has nevah failed me

August 23rd, 2010, 11:46 PM	#8
BostonFuzz Newbie 04 GT,06 GT, 04 Crown Vic Join Date: Jan 2010 Location: Boston/Mattapan Posts: 48 iTrader: 0 reviews	Just another reason I order from AM, they will make it right. On the refund, I have Bank of America and they take their sweet ass time refunding my money but will take it out in a heartbeat if I happen to overdraw

August 24th, 2010, 07:03 AM	#12
pyschopath76 Enthusiast 2004 Mustang GT slow as sin.... Join Date: Aug 2009 Location: Norfolk, VA Posts: 977 iTrader: 0 reviews	its NOT AM;s fault bro...its your bank on their end! i have been dealing with AM for very many years now (before they were even called American Muscle ) and have had zero issues with them. they have a qualitative/informed staff that will actually take the time to help you out and give you as much info if not more than your looking for. Dont let this one bad situation (thats not even in their control) ruin you from ordering from what i believe is the best mustang website ever. __________________ JLT Ram Air Intake/Accufab 70mm Throttle Body & Upper Plenum/SLP Longtube Headers/SLP Catted X-pipe/SLP LM1/4.10 gears Military Crew - AZ2(AW) Black Stang Member #6

Remove Advertisements Sponsored Links
Ford Mustang Forum Advertisement

Threads Similar to: American Muscle? Seriously, Come on...
Thread	Thread Starter	Forum	Replies	Last Post
American Muscle	casper gt	Vendors	62	May 8th, 2010 06:33 PM
American Muscle	mcqueen	Vendors	10	February 18th, 2010 08:25 PM
american muscle	F8L GT	The Clubhouse	5	September 30th, 2009 11:27 PM
American Muscle	Blk01ponyGT	Vendors	8	March 22nd, 2008 01:31 AM

All times are GMT -4. The time now is 08:22 PM.
Contact Us - Modded Mustangs : Ford Mustang Forums - Privacy Statement - Top
Modded Mustangs is ©2005-2008, All Rights Reserved, And is Not Affiliated with Ford Motor Company. Forum is powered by vBulletin ©2000 - 2012, Jelsoft Ent. Ltd. & SEO by vBSEO 3.3.2 ©2009, Crawlability, Inc.