[97Cobra]

so heres what happend with my Headers...errrrrr
oooh read from bottom up... lol



I Just Wrote n sent this today........

Im sorry but this is insane! I ordered in mid November and payment went through nov 17 and now it is the December 8th almost the 9th and I have still not received my BBK Ceramic L/T Headers! I know its not your fault at all Liz and I apoligise that you have to chatch this but do you understand where Im comming from right? because I ordered headers from you guys 1st then I ordered the mid pipe from americanmuscle.com and then 2 days later I ordered a K member kit from UPR and I have every thing but the headers! and what gets me is that I wanted to put all these on before the snow started to fly and now I have to put the parts on my car while freezing my butt off, also I took 3 days off of work last week thinking that all my parts would be in so I could put them on, and the main part didnt come so I wasted time that I could of been working.

Again Im sorry you had to put up with me because I know its not your fault at all and Im sorry. I am just frustrated as you can imagine. Im usually never the one to complain but I was reallly looking forward to having these on my car.

From: Chris
Sent: Sunday, December 02, 2007
To: Liz Metzger
Subject: RE: Order

Yes the L/T headers in ceramic.


oooh I was unaware you sell k member kits. I bought my k member kit from UPR. sorry i just meant that i was just waiting on the headers n k member kit.

Thank you for all your help!




Liz Metzger <liz@texashotrods.com> wrote:

Ok, so the part we’re speaking of is the L/T headers in Ceramic? Was the K member kit a separate order??

Thanks for the info and I will get this taken care of!

Thank you!

Liz Metzger

Orders

THR

915-613-5280 (Direct)

877-50-STANG (toll free)

Texas Hot Rods THR Mustang Parts Performance Custom Mustangs

www.TEXASHOTRODS.com

BEST PRICE...BEST SERVICE...GUARANTEED!

From: Chris

Sent: Sunday, December 02, 2007 8:07 AM

To: Liz Metzger

Subject: RE: Order

yeah that would be GREAT! thanks!

I ordered through your 1800 # and I talked to a guy. and I ordered ceramic BBK L/T headers. I have a 1997 Mustang Cobra with the 4.6 DOHC.

And thanks again for making things right! a 5% credit would be greatly appreciated! you should check out my fav forum www.moddedmustangs.com

I have allready recieved my H pipe and Im waiting for my UPR k member kit to come in.

heres how it shows up on my CC bill...

11-17

11-17

TEXASHOTROD915-593-6225 - 915-593-6225, TX

$487.99

Liz Metzger < liz@texashotrods.com > wrote:

Chris:

I truly apologize, we have had a hard time because it seems we’re missing a bit of information on your order. I’m trying to track down to confirm shipment / etc., but I wanted to go to the source to get a bit of help from your end.

Can you please confirm with me who you ordered with (Girl or Guy) and what you ordered so I can make sure this went through? Also, what is the year / model of your vehicle? I do apologize in advance and will be happy to give you a 5% credit because of our mistake.

[TheUNZippee!]

One word of advice from Zippeh? Don't apologize to them for their bad customer service.

[97Cobra]

well I apologized to Liz because it wasnt her fault... I work in Hotels n I hate to catch shit for something our housekeepers forgot to do or did poorly on... so I always feel bad. now if I talked to the douch that made the order that would be a diff story... lol

[TheUNZippee!]

Don't feel bad. If you are being dealt unacceptable customer service, you have a right to be unhappy.

You can relay that feeling without apologizing but while still making your point and being firm. You are already a well spoken mature individual, so it shouldn't be hard.

Even though it isn't Liz's fault, she represents that company, and is the person you are dealing with. You have shelled out 500 dollars for said product, and as such are entitled to what you paid for or your money back in full.

[vfast]

Originally Posted by TheUNZippee! Don't feel bad. If you are being dealt unacceptable customer service, you have a right to be unhappy. You can relay that feeling without apologizing but while still making your point and being firm. You are already a well spoken mature individual, so it shouldn't be hard. Even though it isn't Liz's fault, she represents that company, and is the person you are dealing with. You have shelled out 500 dollars for said product, and as such are entitled to what you paid for or your money back in full.

maybe if you keep conversing with zip it may just rub off on him

[TheUNZippee!]

Don't hold your breath. lol

[WAR-PARTY]

Originally Posted by TheUNZippee! Don't feel bad. If you are being dealt unacceptable customer service, you have a right to be unhappy. You can relay that feeling without apologizing but while still making your point and being firm. You are already a well spoken mature individual, so it shouldn't be hard. Even though it isn't Liz's fault, she represents that company, and is the person you are dealing with. You have shelled out 500 dollars for said product, and as such are entitled to what you paid for or your money back in full.

I agree with Zip, I hope it is just the seasonal rush and not another good vendor going down the tues like RPM Outlet......

[97Cobra]

UPDATE!

Chris:

I apologize for not replying, the order DID ship, UPS 1ZE1Y1130341854352. Scheduled to be delivered Friday but apparantely Adverse conditions stopped it???

Please see below…

SALT LAKE CITY,
UT, US
12/08/2007

2:30 A.M.

ADVERSE WEATHER CONDITIONS CAUSED THIS DELAY
SALT LAKE CITY,
UT, US
12/07/2007

11:25 P.M.

ARRIVAL SCAN

12/07/2007

3:59 P.M.

DEPARTURE SCAN

12/07/2007

6:49 A.M.

OUT FOR DELIVERY
SALT LAKE CITY,
UT, US
12/06/2007

4:31 P.M.

ARRIVAL SCAN
LAS VEGAS,
NV, US
12/06/2007

8:19 A.M.

DEPARTURE SCAN

12/06/2007

5:37 A.M.

ARRIVAL SCAN
ONTARIO,
CA, US
12/06/2007

12:58 A.M.

DEPARTURE SCAN
ONTARIO,
CA, US
12/05/2007

7:34 P.M.

ORIGIN SCAN
US
12/05/2007

5:03 P.M.

BILLING INFORMATION RECEIVED



On top of everything else, now weather is against us!!!

I am SO sorry; I can’t apologize enough and would be happy to make this up to you each and every order for the rest of your life! PLEASE call me directly 915-613-5280 for anything you need, I pray that the weather is ok to be delivered tomorrow????




then I wrote

Well thanks Liz! A set of free O2 extenshions would make me a verry happy boy!


so lets see what happens!

[MustangMatt96GT]

Ujslost bought some headers and midpipe on ebay yesterday. And well they backed out of the deal after he sent money, claiming that the price was too low. So they sent his money back. I would not buy from Texas Hot Rods personally my self.

[Onemanzu]

you can't back out from a deal can you?? thats should be against eBay policy ...

hopefully they get your shit fixed man

[97Cobra]

YAY i get my 02 extenshions for free!

Liz wrote...


Ok, you’re twisting my arm, but yes! J

I’ll get those sent, but next time you order UPR order from us, we can cut you a better deal for sure on a K Member kit and we’re direct with them!!!

Thank you!
Liz Metzger
Orders
THR
915-613-5280 (Direct)
877-50-STANG (toll free)

Texas Hot Rods THR Mustang Parts Performance Custom Mustangs
www.TEXASHOTRODS.com
BEST PRICE...BEST SERVICE...GUARANTEED!

[Onemanzu]

did you get the UPR from upr them selves or wha?

thats cool man glad you got your shit

[97Cobra]

yea i got it from the upr vendor here on mm

[00gtCoolGuy]

thr has a really bad rep here locally...visit southwestdrags.com and do a search for thr and you'll see what i mean

[Onemanzu]

Originally Posted by 00gtCoolGuy thr has a really bad rep here locally...visit southwestdrags.com and do a search for thr and you'll see what i mean

you lose ... over a month old

just messing


but for real

[00gtCoolGuy]

Originally Posted by Onemanzu you lose ... over a month old just messing but for real

yeah i know...but i'm just trying to save people from getting swindled...

[Onemanzu]

thats why we have the vendor feed back section... to bad not to many people look in there... thanks for looking out for other though

[00gtCoolGuy]

Originally Posted by Onemanzu thats why we have the vendor feed back section... to bad not to many people look in there... thanks for looking out for other though

ooops just realized this was in the clubhouse...my bad...

anyway if anyone wants details on the whole THR lawsuit, then getting counter-sued...then having to pay some dude $4000 when they lost the countersuit let me know

[vfast]

if you guys want upr stuff let me know my n'bor is a vendor

[97Cobra]

I have upr stuff n the coil over kit kinda pissed me off! i had to grind down my strut mounts just to get the tube to fit over! and the bump steer kit bolts where way tooo long!