JLT Customer Service

energiesource · July 10th, 2010, 12:18 PM

Okay so a while ago I bought a JLT RAI for my car, like.. a year or 2 back, and my intake cracked at one of the seams like right in half. Here is the picture I sent them.

So my point is not that jlt makes shitty products, because they dont. This could have been a fluke, so anyway. Maybe I'm just so surprised because I've never had this happen to me customer service wise, except with samsung, but it wasnt as easy as this. I emailed them with the picture wondering if it was a common problem for that to happen, and they said no it isnt, give us your mailing address if you didnt buy direct from us and we'll ship you a new intake. Simple as that. I haven't received it yet but it was shipped out a few days after I reported this problem. So if anyone is thinking of getting an air intake, I (as many others) recommend JLT.

JoshC! · July 10th, 2010, 12:22 PM

that sucks it broke but damn thats awesome they responded the way they did! they could have just said "that sucks" and never did anything, good to know i bought from a respectable company

energiesource · July 10th, 2010, 12:23 PM

They must be good too, because I didnt even tell them what car I had, haha hope they send the right one.

JoshC! · July 10th, 2010, 12:27 PM

idk what all intakes they make but it looks to be one for a gt to me lol from what i can tell it looks just like mine.

blownstang · July 12th, 2010, 12:33 AM

Same thing happened to me a few years back. Cracked in the same place from hitting the strut tower. I had a black one that was purchased through American Muscle. I sent them pictures and a few days later a brand new one arrived and they even painted it dark shadow gray for me for no extra charge.

Cricket · July 12th, 2010, 08:53 PM

JLT is an awesome company. Their shop is right down the road from me. They are great people there.

July 10th, 2010, 12:18 PM	#1
energiesource MM Fanatic Join Date: Oct 2006 Location: Up der in canada eh Posts: 3,527 iTrader: 1 reviews	JLT Customer Service Okay so a while ago I bought a JLT RAI for my car, like.. a year or 2 back, and my intake cracked at one of the seams like right in half. Here is the picture I sent them. So my point is not that jlt makes shitty products, because they dont. This could have been a fluke, so anyway. Maybe I'm just so surprised because I've never had this happen to me customer service wise, except with samsung, but it wasnt as easy as this. I emailed them with the picture wondering if it was a common problem for that to happen, and they said no it isnt, give us your mailing address if you didnt buy direct from us and we'll ship you a new intake. Simple as that. I haven't received it yet but it was shipped out a few days after I reported this problem. So if anyone is thinking of getting an air intake, I (as many others) recommend JLT. __________________ 2000 Mustang GT, 417hp/421tq, P1SC @ 6 psi(?), Custom grind cams, Steeda Triax shifter, SLP LM2, MAC L/T and O/R H-pipe. 18x9/10 Flat Black FR500's, Mach C-pillars, bullitt side scoops/skirts.

July 10th, 2010, 12:22 PM	#2
JoshC! I Hate Convertibles... 2000 GT Vert Join Date: Oct 2007 Location: Odessa, Texas Posts: 5,511 iTrader: 0 reviews	that sucks it broke but damn thats awesome they responded the way they did! they could have just said "that sucks" and never did anything, good to know i bought from a respectable company __________________ Im topless, are you? Topless Mustang Club Founder Black Stang Crew Member #boobs out mods/pics

July 10th, 2010, 12:23 PM	#3
energiesource MM Fanatic Join Date: Oct 2006 Location: Up der in canada eh Posts: 3,527 iTrader: 1 reviews	They must be good too, because I didnt even tell them what car I had, haha hope they send the right one. __________________ 2000 Mustang GT, 417hp/421tq, P1SC @ 6 psi(?), Custom grind cams, Steeda Triax shifter, SLP LM2, MAC L/T and O/R H-pipe. 18x9/10 Flat Black FR500's, Mach C-pillars, bullitt side scoops/skirts.

July 10th, 2010, 12:27 PM	#4
JoshC! I Hate Convertibles... 2000 GT Vert Join Date: Oct 2007 Location: Odessa, Texas Posts: 5,511 iTrader: 0 reviews	idk what all intakes they make but it looks to be one for a gt to me lol from what i can tell it looks just like mine. __________________ Im topless, are you? Topless Mustang Club Founder Black Stang Crew Member #boobs out mods/pics

July 12th, 2010, 12:33 AM	#5
blownstang Hardcore Enthusiast Join Date: Jun 2010 Location: Chicago, IL Posts: 2,551 iTrader: 1 reviews	Same thing happened to me a few years back. Cracked in the same place from hitting the strut tower. I had a black one that was purchased through American Muscle. I sent them pictures and a few days later a brand new one arrived and they even painted it dark shadow gray for me for no extra charge. __________________ 2003 DSG Mustang GT 5spd Full Bolt On's, Suspension, Built Rear, V1 S N/A: 266/300, 3,550lbs, 13.44 @ 100.5 1.77 60' Non-intercooled: 356/371, 3,575lbs, 12.81 @ 110.47 1.86 60' Intercooled: 362/370

Remove Advertisements Sponsored Links
Ford Mustang Forum Advertisement

Threads Similar to: JLT Customer Service
Thread	Thread Starter	Forum	Replies	Last Post
Best customer service i've ever dealt with	travis_afx	American Muscle	2	November 13th, 2009 03:17 PM
Firestone Customer Service	catchtheroadrunner	The Clubhouse	2	June 5th, 2009 01:01 AM
zex customer service	Bhblondguy	Vendors	0	July 14th, 2008 02:33 PM
Pypes customer service	acmillr	Vendors	0	February 4th, 2008 12:58 PM
for customer service reps....	JASonic	The Clubhouse	7	September 4th, 2007 03:59 PM

All times are GMT -4. The time now is 05:22 PM.
Contact Us - Modded Mustangs : Ford Mustang Forums - Privacy Statement - Top
Modded Mustangs is ©2005-2008, All Rights Reserved, And is Not Affiliated with Ford Motor Company. Forum is powered by vBulletin ©2000 - 2012, Jelsoft Ent. Ltd. & SEO by vBSEO 3.3.2 ©2009, Crawlability, Inc.