[lenko]

Nut on my 410s came loose and burned up outer pinion bearing. Ordered 410s and gear install kit from CJPonyparts (free shipping - wow). Install kit was shipped to my US pickup town and the I found the FRRP 410s were back ordered. Wasn't told this at the time of order. Canceled 410s and ordered from another online and they were shipped and delivered within three days and only two days after the CJPonyparts $ 85.00 ring and pinion install kit. Had some other pieces ordered for my Mustang and boat to the same US location. Made a special trip to pick all items up and to my disappointment the $ 85.00 ring and pinion install kit I was expecting turned out to be a small box from CJPonyparts containing a dirty greasy folded differential gasket and a small pastic bag containing a few pinion spacers. There were no bearings, races, seal or any of the items in a real master install kit and all those items wouldn't even fit in their little box. Talk about disappointment. Couldn't wait to drive the 60 + miles home to call CJPony about this. The person I spoke to wanted a photo of the box and items so I sent him one. The end result was they reimbursed my credit card and did not take any extra steps to get an install kit quickly to me and now said they would have to order it. I lost $.50 in the credit card transactions with Us/Can exchange rate. CJPonyparts is a terrible company to deal with and it has absolutely no "goodwill" built into their system. They do not go the extra step to try and rectify their screwup as many other companies do. I will never buy from them again and will definitely not recommend to anyone.
I did order the install kit from another US Muscle car dealer at a cheaper price and for $ 24.00 more for shipping had it in two days. At least I got it and with GREAT SERVICE.

[01KnightRiderGT]

Sorry to hear that dude. My brother had a similar problem, he orders some stuff from them, when it arrived home, half the order was missing. he called them to figure out what went wrong, until then was it that they told him it was on backorder. It would’ve been nice to tell him on the day of the order.

[prowatt!]

Sorry to hear about this. I've purchased many items from CJ's and never had an issue. They have always treated me very well. I could not be happier with CJ's.

I always call/email any company I'm dealing with to be sure they have the items I want in stock. Some companies keep their webpage updated with inventory most do not.

[Lefty]

I've bought many things from CJ's and have had zero issues

[bandity2k00]

Took me 3 months and 3 different gauge pods till they sent me the wrong one. backordered too

[prowatt!]

Originally Posted by bandity2k00 Took me 3 months and 3 different gauge pods till they sent me the wrong one. backordered too

Huh?

[bandity2k00]

They took 3 months to get me my part since it was back ordered..then it was the wrong one then they sent another and it was wrong then they finally got me the wrong one.

[yeahyouknwit]

I have had no problem dealing with them. When I ordered from them last time one product was back ordered but it said backordered on my invoice and came a week later.

[1999cobra92]

the shipping time takes toooooo long i ordered something last saturday and i still havent gotten it

[sterlingboy]

i ordered a set of saleen rims from them and it took 4 months for them to come in, and when they finally did they didint include the lugnuts

[BLUE91GT]

That's why I don't order from them anymore. I have orded quite a bit of fox parts from them and 90% was on back order. When you need to get your car back up and running 10% of the parts don't get the job done. When I called on parts I didn't get the customer service rep said most of there stuff ships from the vendor, and he was pretty rude about it. How do you have a business and not have invintory? They were super nice to take my order and tell me it would go out tomorrow! YEAH RIGHT!!! Don't bite the hand that feeds you.... That's why I wont deal with them anymore. Just my .02

[ReverendDexter]

I've never dealt with them, so I can't speak to their defense, but I just want to be clear that you're saying that they have terrible customer service because they immediately refunded your credit card when you were disappointed with the product and you ended up losing fifty cents because of something outside their control?

I mean, maybe there's more to the story, but that sounds like pretty decent customer service to me.

[prowatt!]

Originally Posted by ReverendDexter I've never dealt with them, so I can't speak to their defense, but I just want to be clear that you're saying that they have terrible customer service because they immediately refunded your credit card when you were disappointed with the product and you ended up losing fifty cents because of something outside their control? I mean, maybe there's more to the story, but that sounds like pretty decent customer service to me.

I'm with you.

[amustangrocks]

ive bought a handfull of stuff from them over the years, a couple times things were backordered but they showed up in a week or so. it seems they do ship from vendors alot, but the prices have been good, so i dont mind waiting a little, its not fast food. but i have had no bad issues with them so its hard to imagine that bad of a transaction.

its hard for anyone to compete with the service am has as they have set the bar, i know, we make leather stuff for the s197`s, but we bend over backwards for customer service to whatever it takes, but rarely have any issues. i would be pretty upset though if i ordered a gear install kit and got a dirty folded gasket and not the install kit.