Do not buy from Cruizin Concepts

hotstang_46 · February 23rd, 2011, 06:22 PM

Obviously I just joined here but I've been a member of the online mustang computer for better than a decade. and Let me just preface by saying there is alot to read here, if it were not my own experience I'd possibly not believe it, and maybe even find it funny. I put this post up as a warning to others considering doing business with this company. In addition to the below I just filed with the BBB about them.....

THIS IS THE LETTER I JUST SENT TO DISPUTE WITH PAYPAL

I apologize in advance for the spelling and grammar here. I am doing this at work and have very very limited time.

To whom it may concern. I place an order through cruizin concepts for a Urethane Saleen bodykit and a Polyurethane spoiler for my 2000 mustang. The bodykit arrived at the body shop on friday the 18th. I received a call and was told my parts were in and there was a problem. When I went down the guys told me that the parts were junk. With parts like this one usually expects about 2-3 hours of prep time per part. We had discussed a price of $1000 to install the parts. They said to prep and install this kit would now cost almost 3-4 thousand dollars...and there was no promise they would come out looking good because of how poor they are. The body shop told me that more than likely the parts came out of a bad mold or came out out of the mold too early.

I called cruizin concepts and explained the situation. I called claims and the man I spoke to simply stated that they are not responsible for the parts. He said I would need to contact the manufacturer of the parts because they are only the wholesaler. I explained that they are responsible for providing me the part I payed for. He told me they would not. His only solution was for me to return the kit, shipping at my cost (probably around $200) and forfeit the shipping to me($165) and pay a 25% re stocking fee. Obviously this wasn’t going to work. I asked for a manager and sat on hold on two seperate occasions for over 30 mintues that friday with no one coming to the phone. I finally talked to a manager who I think was named Mike. Mike offered no solution. I asked mike if either A) they know the parts they are selling are junk or B) I got a bad part for some reason. He would not answer, only told me to pay return shipping, restocking and forfeit the shipping to me.

I called paypal on sat or sunday this past weekend and said I would give one more shot a resolution with the company on mondaybut asked what I would need for the dispute. The women I talked to also recomended that I try one more time. On sat. we we also opened the spoiler and looked at it better. Turns out they didn’t send the right spoiler. It wasn’t even made of the right material. I figured there would be problems so I took a screenshot and printed it of the sppoiler and it’s description on sunday the 20th.

On monday I called and talked with Dave, who is supposed to be the claims manager. I explained my problem with the bodykit and the spoiler. He asked for pics of the spoiler. I told him that the spoiler was supposed to be polyurethane and there was supposed to be no cutout for an led brake light. I forwarded him pics of what I got, and then the link to the description and picture. He emailed me back telling me I got the right wing. While on the phone he asked if I direct him to the page with the description and wing. As I did and loaded the page myself the company went and switched the description and pictures. I said well it's not there now. He said see, your clearly mistaken, we sent you the right product. I then explained I had a screenshot from their website dated a day earlier. I read him the description word for word. He said he had no idea what I was talking about, though he obviously did, then asked for me to scan it to him. I explained that after playing all these games with me why would I even waste my time scanning this to them when they clearly had no intention of doing anything other than taking my money and not fixing the problems. I reluctantly scanned. He then emails me back and tells me the description was in fact wrong about he material of the wing...but then he says the picture of that car that I was looking at was the wing I got. When clearly it wasnt. I told him he needs to to get his eyes checked out. The only thing he offered is me again paying for return shipping and then waiving the restocking fee. I told him this is not acceptable. It's a clear bait and switch. I hung up with the manager and called you guys. I can give you any pics or whatever you need. The description of the wing and the picture of the product is clearly not what I got.

Today, I also talked to the manufacturer of the bodykit. KBD BODYKITS Talked with KEN. Ken said what is standard of their kit is a prep time of 2-3 hours per part. So they clearly were made bad. I have no choice but to file. I want my money back and don't want to deal with this company. Bait and switch is illegal. I don't want to exchange the parts, I want nothing to do with these people. They are unethical. I just want my money back.

Here is the link to the Product page that they changed on me yesterday. 99-04 Type S S281 Wing

The pic below is a scan of a screenshot I took this past sunday showing the prodcut pic and description when I bought it.

Below is the wing I was sent with a clear cut out for and LED light

Below is a blown up pic of the wing in the pic when I bought. And on a sad note the one the manager "DAVE" told me was actually the same wing I got, just painted white. Notice how there is clearly no cuts for the led light. I can't even believe that guy told me that it was the same wing. I told him to get his eyes checked...

As noted above I have now filed with paypal and the BBB. I highly advise you guys consider doing biz elsewhere. This has truly been one of the worst customer service experiences I've ever had.

ajm · February 23rd, 2011, 06:26 PM

Problems with the parts sounds pretty typical of aftermarket body parts and doesnt come by surprise at all.

Pretty shitty customer service though. Let us know if you get it all worked out.

hotstang_46 · February 23rd, 2011, 06:28 PM

well with anything there's a potential for problems. It's how it was handled that was so surprising to me. Never in my life have a been treated like this. It feels like some sort of scam. Just here to warn people

04Machsy · February 23rd, 2011, 06:28 PM

i saw this over at SVTP. hope everything gets worked out

roosgt! · February 23rd, 2011, 06:29 PM

oh wow what a fucking joke
thanks for the heads up about that company
and i hope you do get this fixed.

blueAsmurf · February 23rd, 2011, 06:37 PM

Thats a joke man. Sucks that you have to deal with it. I hope everything works out

hotstang_46 · February 23rd, 2011, 06:38 PM

thank you guys.....hoping that though I'm only one person I can help the next guy that has a problem with their order. I'm linking them to all of the threads I've started. Maybe they will show up on here. It's all I can do at this point.

naza · February 23rd, 2011, 06:42 PM

dang bro, that sucks! Hope everything gets fixed!

Spurred Snake · February 23rd, 2011, 06:44 PM

Thanks for the heads up, I was going to order a shaved Cobra rear from them but you saved me...
BTW, welcome to the site!
PayPal should do you right... They always have with me in the past.

BML99 · February 23rd, 2011, 06:48 PM

Dang man. That sucks. I wish I had known you were planning on ordering from them before though....I've only ever heard bad stories about CC. D:

Spurred Snake · February 23rd, 2011, 06:50 PM

Yeah, I want their adverts out of MM&FF mag!

SS Ball3r · February 23rd, 2011, 07:00 PM

I didn't realize how bad hey were. I was gonna order from them, but I'm definitely not mow.

00redgt · February 23rd, 2011, 07:01 PM

i ordered my wheels from cc.like to have never got them.but after about 2 months i had them

slikirish · February 23rd, 2011, 07:02 PM

Ordered my wheels from them and had no issues at all. I've heard both good and bad about them.

BWAL · February 23rd, 2011, 07:14 PM

good experiences from other people or not, this story is enough to turn me off to them.

00redgt · February 23rd, 2011, 07:23 PM

ill not buy from them again

naza · February 23rd, 2011, 07:26 PM

Originally Posted by 00redgt

ill not buy from them again

Damn! I still have to get the other rim from them lol

GreenMustang00 · February 23rd, 2011, 07:30 PM

They sound a bit like RPM Outlet haha

00redgt · February 23rd, 2011, 08:00 PM

Originally Posted by naza

Damn! I still have to get the other rim from them lol

best of luck for you,hopefully you will be 1 of the few that has a good experience ..by the way,did the rim get to you good and safe,didnt get scratched up or anything?

Aceswild 02 · February 23rd, 2011, 08:03 PM

I've had an equally shity experience with them and will not ever deal with them again. I made a thread about it in the review section probably 6 months ago or so. Their customer service is terrible and I was flat out lied to several times. I was even given a made up tracking number only to be told later the product never shipped.

Sorry to hear they have not tried to fix their problems

February 23rd, 2011, 06:22 PM	#1
hotstang_46 Regular Join Date: Feb 2011 Location: San Diego, CA Posts: 109 iTrader: 0 reviews	Do not buy from Cruizin Concepts Obviously I just joined here but I've been a member of the online mustang computer for better than a decade. and Let me just preface by saying there is alot to read here, if it were not my own experience I'd possibly not believe it, and maybe even find it funny. I put this post up as a warning to others considering doing business with this company. In addition to the below I just filed with the BBB about them..... THIS IS THE LETTER I JUST SENT TO DISPUTE WITH PAYPAL I apologize in advance for the spelling and grammar here. I am doing this at work and have very very limited time. To whom it may concern. I place an order through cruizin concepts for a Urethane Saleen bodykit and a Polyurethane spoiler for my 2000 mustang. The bodykit arrived at the body shop on friday the 18th. I received a call and was told my parts were in and there was a problem. When I went down the guys told me that the parts were junk. With parts like this one usually expects about 2-3 hours of prep time per part. We had discussed a price of $1000 to install the parts. They said to prep and install this kit would now cost almost 3-4 thousand dollars...and there was no promise they would come out looking good because of how poor they are. The body shop told me that more than likely the parts came out of a bad mold or came out out of the mold too early. I called cruizin concepts and explained the situation. I called claims and the man I spoke to simply stated that they are not responsible for the parts. He said I would need to contact the manufacturer of the parts because they are only the wholesaler. I explained that they are responsible for providing me the part I payed for. He told me they would not. His only solution was for me to return the kit, shipping at my cost (probably around $200) and forfeit the shipping to me($165) and pay a 25% re stocking fee. Obviously this wasn’t going to work. I asked for a manager and sat on hold on two seperate occasions for over 30 mintues that friday with no one coming to the phone. I finally talked to a manager who I think was named Mike. Mike offered no solution. I asked mike if either A) they know the parts they are selling are junk or B) I got a bad part for some reason. He would not answer, only told me to pay return shipping, restocking and forfeit the shipping to me. I called paypal on sat or sunday this past weekend and said I would give one more shot a resolution with the company on mondaybut asked what I would need for the dispute. The women I talked to also recomended that I try one more time. On sat. we we also opened the spoiler and looked at it better. Turns out they didn’t send the right spoiler. It wasn’t even made of the right material. I figured there would be problems so I took a screenshot and printed it of the sppoiler and it’s description on sunday the 20th. On monday I called and talked with Dave, who is supposed to be the claims manager. I explained my problem with the bodykit and the spoiler. He asked for pics of the spoiler. I told him that the spoiler was supposed to be polyurethane and there was supposed to be no cutout for an led brake light. I forwarded him pics of what I got, and then the link to the description and picture. He emailed me back telling me I got the right wing. While on the phone he asked if I direct him to the page with the description and wing. As I did and loaded the page myself the company went and switched the description and pictures. I said well it's not there now. He said see, your clearly mistaken, we sent you the right product. I then explained I had a screenshot from their website dated a day earlier. I read him the description word for word. He said he had no idea what I was talking about, though he obviously did, then asked for me to scan it to him. I explained that after playing all these games with me why would I even waste my time scanning this to them when they clearly had no intention of doing anything other than taking my money and not fixing the problems. I reluctantly scanned. He then emails me back and tells me the description was in fact wrong about he material of the wing...but then he says the picture of that car that I was looking at was the wing I got. When clearly it wasnt. I told him he needs to to get his eyes checked out. The only thing he offered is me again paying for return shipping and then waiving the restocking fee. I told him this is not acceptable. It's a clear bait and switch. I hung up with the manager and called you guys. I can give you any pics or whatever you need. The description of the wing and the picture of the product is clearly not what I got. Today, I also talked to the manufacturer of the bodykit. KBD BODYKITS Talked with KEN. Ken said what is standard of their kit is a prep time of 2-3 hours per part. So they clearly were made bad. I have no choice but to file. I want my money back and don't want to deal with this company. Bait and switch is illegal. I don't want to exchange the parts, I want nothing to do with these people. They are unethical. I just want my money back. Here is the link to the Product page that they changed on me yesterday. 99-04 Type S S281 Wing The pic below is a scan of a screenshot I took this past sunday showing the prodcut pic and description when I bought it. Below is the wing I was sent with a clear cut out for and LED light Below is a blown up pic of the wing in the pic when I bought. And on a sad note the one the manager "DAVE" told me was actually the same wing I got, just painted white. Notice how there is clearly no cuts for the led light. I can't even believe that guy told me that it was the same wing. I told him to get his eyes checked... As noted above I have now filed with paypal and the BBB. I highly advise you guys consider doing biz elsewhere. This has truly been one of the worst customer service experiences I've ever had.

February 23rd, 2011, 06:42 PM	#8
naza Enthusiast 00 gt Join Date: Jan 2010 Location: Memphis, TN Posts: 814 iTrader: 1 reviews	dang bro, that sucks! Hope everything gets fixed! __________________ Red Pony Crew Member Mods in garage. Waiting on dyno numbers

February 23rd, 2011, 06:48 PM	#10
BML99 MM Gaming Guru 2004 Redfire Deluxe GT 42@42 Join Date: Jan 2010 Location: Mauldin, SC Posts: 5,517 iTrader: 5 reviews	Dang man. That sucks. I wish I had known you were planning on ordering from them before though....I've only ever heard bad stories about CC. D: __________________ "From a small spark the giant flame is blown" -Dante Alighieri -RIP RLW- "Shitdick, TOB is throw out bearing XOXO" -TitsMcGee aka Graystang

February 23rd, 2011, 07:00 PM	#12
SS Ball3r Hardcore Enthusiast 2000 Mustang GT Join Date: Jan 2010 Location: South Florida Posts: 1,968 iTrader: 0 reviews	I didn't realize how bad hey were. I was gonna order from them, but I'm definitely not mow. __________________

February 23rd, 2011, 07:01 PM	#13
00redgt MM Fanatic 2000 mustang gt Join Date: Oct 2007 Location: vansant,va Posts: 4,092 iTrader: 5 reviews	i ordered my wheels from cc.like to have never got them.but after about 2 months i had them __________________

February 23rd, 2011, 06:26 PM	#2
ajm Banned Join Date: May 2008 Posts: 7,966 iTrader: 4 reviews	Problems with the parts sounds pretty typical of aftermarket body parts and doesnt come by surprise at all. Pretty shitty customer service though. Let us know if you get it all worked out.

February 23rd, 2011, 06:28 PM	#3
hotstang_46 Regular Join Date: Feb 2011 Location: San Diego, CA Posts: 109 iTrader: 0 reviews	well with anything there's a potential for problems. It's how it was handled that was so surprising to me. Never in my life have a been treated like this. It feels like some sort of scam. Just here to warn people

February 23rd, 2011, 06:28 PM	#4
04Machsy Hardcore Enthusiast 2004 Mustang Mach1 Join Date: Feb 2010 Location: Greeley, CO Posts: 2,570 iTrader: 0 reviews	i saw this over at SVTP. hope everything gets worked out

February 23rd, 2011, 06:29 PM	#5
roosgt! MM Official Sammich Maker 1999 mustang gt n/a Join Date: Jan 2009 Location: Vancouver, British Columbia Posts: 4,129 iTrader: 3 reviews	oh wow what a fucking joke thanks for the heads up about that company and i hope you do get this fixed.

February 23rd, 2011, 06:37 PM	#6
blueAsmurf Hardcore Enthusiast 2003 Mustang GT Join Date: Oct 2010 Location: Michigan Posts: 1,371 iTrader: 1 reviews	Thats a joke man. Sucks that you have to deal with it. I hope everything works out

February 23rd, 2011, 06:38 PM	#7
hotstang_46 Regular Join Date: Feb 2011 Location: San Diego, CA Posts: 109 iTrader: 0 reviews	thank you guys.....hoping that though I'm only one person I can help the next guy that has a problem with their order. I'm linking them to all of the threads I've started. Maybe they will show up on here. It's all I can do at this point.

February 23rd, 2011, 07:02 PM	#14
slikirish Hardcore Enthusiast 2004 Mustang GT 5spd Join Date: Nov 2009 Location: Wooster, OH Posts: 2,679 iTrader: 0 reviews	Ordered my wheels from them and had no issues at all. I've heard both good and bad about them. __________________ Mods in Garage

February 23rd, 2011, 07:14 PM	#15
BWAL MSTRB8N & MDR8N 2021 Mustang V15 Quad Turbo with nawz Join Date: Nov 2006 Location: On The Shaft Posts: 19,666 Blog Entries: 2 iTrader: 4 reviews	good experiences from other people or not, this story is enough to turn me off to them. __________________ MM 1 am boner crew Cars and mod list in garage i like veiny meat sliding between my buttcheeks

February 23rd, 2011, 07:23 PM	#16
00redgt MM Fanatic 2000 mustang gt Join Date: Oct 2007 Location: vansant,va Posts: 4,092 iTrader: 5 reviews	ill not buy from them again __________________

February 23rd, 2011, 07:30 PM	#18
GreenMustang00 1 Wheel Peel 2000 Mustang 393w 2001 Mustang GT Vert Join Date: Mar 2010 Location: Wisconsin Posts: 3,583 iTrader: 4 reviews	They sound a bit like RPM Outlet haha __________________ 2000 393w Swapped Vert 2001 GT Vert 2002 Six Banger

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February 23rd, 2011, 08:03 PM	#20
Aceswild 02 Hardcore Enthusiast 2003 Cobra (vert) Join Date: May 2010 Location: Augusta & Atlanta, GA Posts: 2,994 iTrader: 1 reviews	I've had an equally shity experience with them and will not ever deal with them again. I made a thread about it in the review section probably 6 months ago or so. Their customer service is terrible and I was flat out lied to several times. I was even given a made up tracking number only to be told later the product never shipped. Sorry to hear they have not tried to fix their problems __________________ MM Cobra Club #2.6

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