[Trick Tuners]

Originally Posted by AnimalCrackers The fact that the tuning industry is so small is exactly why information like this is necessary. He said he went through the proper channels initially, asked them to fix it because it was their fault, they refused so now they get hit in the pocket book. Litigation would solve little except to waste both party's time and money for over a year. I highly doubt that tuners would pass around information on customers and have them "flagged" for something like this. I'm fairly certain with a story like this, another tuner would laugh in the face of this company and be more than willing to pick up the extra business from an unhappy customer. Sucks to hear all this, thanks for the heads up, they won't ever see business from me or anyone I know.

Yeah, CJ does not have the best reputation in the tuning community. If you signed the dyno disclaimer then you will have a hard time winning in court. I'm not saying they didn't F'up and its their fault, but you may end up more in the hole with lawyer and court costs. (and there are problematic customer threads in some of the dealer only forums).

[Vettefast]

Originally Posted by Jgorm word gets around quick, and problematic customers get "marked".

Actually problematic Tuners are marked even quicker. Sounds like you have been marked yourself These forums are the best thing out to weed out defective speed shops/tuners. There's nothing better then saving the next guy the pain that you went through with a specific shop by airing it out on a forum. This is one of the main reason for car forums to warn your brother muscle heads about poor shops.

[Trick Tuners]

Originally Posted by Vettefast Sounds like you have been marked yourself

Haha, I sure hope not, I have not blown any motors or had any pissed off customers. If anybody was dissatisfied with my work they did not let me know. Customer service is our number one goal and i have helped many customers trouble shoot their mechanical problems for free. But yeah, crappy tuners get marked too (and it usually brings me more business!). Beware of some of the huge retailers that sell sct products.

[Vettefast]

Originally Posted by Jgorm Haha, I sure hope not, I have not blown any motors or had any pissed off customers. If anybody was dissatisfied with my work they did not let me know. Customer service is our number one goal and i have helped many customers trouble shoot their mechanical problems for free. But yeah, crappy tuners get marked too (and it usually brings me more business!). Beware of some of the huge retailers that sell sct products.

Then there you go! I am still truely confussed to hear from a "reputable" tuner who would advise a cusumer to not advise others of poor shops? Your post sounds one of two things. 1) You feel good tuners are so scarce that we the customer should pay good money and take any abuse a tuner gives us or 2) your one of those shops??? The truth is good tuners are not scarce, sometimes you might have to drive a good distance but a consumer will never have to worry about being put on a "Tuner BlackBall List"

How ridiculous!


"TUNER"

[05mustang_kb_charged]

vettefast you can not be more correct, i am planning on getting a rough tune on my car to drive it 10 hours to MPH to get him to tune it. not because my tuner is bad but Tim has more experience tuning high boosted 3 valves and i feel he can get more out of the car than my current tuner

[67/07]

Not let the info out if someone fucks you. Worry that someone won't take my money. Sounds like you live in a place called china or cuba. Here in the good ol USA if you don't stand up, what are you?
And to let you guys that are not pro. tuners in on a little more.
The day JMS put my tubro on it leaked oil. After I brought it back for them to fix it and they charged me 179$ to fix it. It stilled leaked oil. The day I went back for the car after they had it for 2 mo. it still leaked oil.
Fact JMS sales shit they can't tune. After I pick up the car it stalled all the time. They can't install what they sell. Leaking tubro. And they don't take care of their mistakes.
They are liers thefts and assholes.
Bottom line I paid them lots of money to fuck me.
I hope you call them and tell them about this.
They do shit work

[Lariat Trucker]

Whether it is JMS or whoever, word of mouth or references on the internet give other potential customers an up front on problems other site members have had and save others the same pain. I personally give 2 thumbs up for the info. Caution does need to be used, be factual and don't embellish what happened. Nothing makes you feel more stupid than when you refer the thread to somebody who can fix the problem only to find out you only got half the story. Just the Facts!

[Tpony]

Time to send a note to the Better Business Bureau....

[67/07]

on the way

[RyanHNT]

Jgorm I hope you are professional and do the job right, and when you do make a mistake you use your expertise to make it right. The Skinny of the story is you are a business, I don't know what happend to the addage the customer is always right but in order to stay in business your reputation is everything. It sounds like this company is on the fast track to lean times or being out of business, If I was a part owner in this group I would be quite concerned, not with the customer but my living. In no way is this customer at risk of being blackballed by well run companies on the contrary the only one in danger here is the company that is not living up to their responsabilities, they have much more to loose than any one customer would. The small number in the industry puts these people at even greater risk, I hope you reavaluate your opinions on the true power of the consumer for the sake of your own business.

Best regaurds, Ryan

[Vettefast]

Originally Posted by RyanHNT Jgorm I hope you are professional and do the job right, and when you do make a mistake you use your expertise to make it right. The Skinny of the story is you are a business, I don't know what happend to the addage the customer is always right but in order to stay in business your reputation is everything. It sounds like this company is on the fast track to lean times or being out of business, If I was a part owner in this group I would be quite concerned, not with the customer but my living. In no way is this customer at risk of being blackballed by well run companies on the contrary the only one in danger here is the company that is not living up to their responsabilities, they have much more to loose than any one customer would. The small number in the industry puts these people at even greater risk, I hope you reavaluate your opinions on the true power of the consumer for the sake of your own business. Best regaurds, Ryan

To be honest with you hearing a post like that suggesting that a customer should fear a ban from a tuner for posting a problem would steer me from that tuner all together.

[Trick Tuners]

I think you guys may be misinterpreting me. I'm not against posting up your problems with certain tuners (does me good!), but am against when someone goes onto every single forum just to bash a certain tuner or shop it can tarnish their reputation. Reputations take a long time to build, and most customers never post about how good you treated them, only when they get screwed. They sure dont go and register on new forums just to post how well they were treated. I'm not defending them, but mistakes happen and you only heard one side of the story. You are not going to get "blackballed" by the tuner community for something like this (its more for cars that are very poorly put together with tons of mechanical issues that customers expect you to tune out). I guess i was just trying to help out another guy in the industry, but its time to let that ship sink. Go ahead and whore up the internet if it makes you feel better.

[67/07]

Originally Posted by Jgorm I think you guys may be misinterpreting me. I'm not against posting up your problems with certain tuners (does me good!), but am against when someone goes onto every single forum just to bash a certain tuner or shop it can tarnish their reputation. Reputations take a long time to build, and most customers never post about how good you treated them, only when they get screwed. They sure dont go and register on new forums just to post how well they were treated. I'm not defending them, but mistakes happen and you only heard one side of the story. You are not going to get "blackballed" by the tuner community for something like this (its more for cars that are very poorly put together with tons of mechanical issues that customers expect you to tune out). I guess i was just trying to help out another guy in the industry, but its time to let that ship sink. Go ahead and whore up the internet if it makes you feel better.

Their Reputation needs to be tarnished.

One side of the story? How do you explain 7000$ for a tubro that leaks oil?

Poorly put together?
Lets see
MMR mod 900 motor brand new long block : my heads were sent to mmr" motor installed by JMS
Level ten transmission
Tubro
And they can't make the car run right ie stalls all the time
Oil leaks from tubro
Then they blow my motor on the dyno.
JMS suck

[05mustang_kb_charged]

HAHA

look at the front page of there site, the Disclaimer...

"DON’T GET RIPPED OFF! Unlike some ‘OTHER’ companies, JMS supplies our customers with 3 Dyno Proven Custom Tunes, specifically calibrated for YOUR
vehicle! You DON’T pay EXTRA for the tune files and if your not happy with our tune, we will work with you to MAKE it right!"

[RyanHNT]

I was checking out my new Muscle Mustangs and Fast Fords page 140! Nice add professional looking; I'm looking at SCT and tuners that I can inquire about. I read the add, "don't trust your high performance vehicle to some internet price whore with no tuning knowledge and is only interested in the sale!" Now I'm not an old prude, getting older but not a prude; that quote is a red flag to me of some serious attitude that does not belong in a professional commercial add. Guess whos add it is? I would say we have a management problem here, I know if this was my business add I would be ashamed of off color statements promoting my product. Well that's just me.

[Elder]

i just read this whole thread and i really concerns me with having to get my car tuned. if someone popped my motor i would be furious without words.

[SKRAPR]

Yeah . . . I'd say I've heard enough confirmed horror stories to stay the F&*k away from that place. Nice to know. You should post it up in the shop reviews area of the Forums.

[2006greyGT]

I am lucky that the guy that put my KB on is one of the best tuners in the KC area. I have Had zero problems and will be having him do my suspension work next month. I think there should be a list of tuners here and rating from their customers. The BBB isn't all that great for these types of businesses because they tend to change names and ownership fairly often and end up with no history. Someone said no one ever gets credit for doing a good job. I think we could do that here.

[AnimalCrackers]

Originally Posted by Jgorm Reputations take a long time to build, and most customers never post about how good you treated them, only when they get screwed.

This may be somewhat true, however how would you explain that when it came time to start modding, I immediately went to Brenspeed and Bamachips when looking at a CAI and tuner combo? It's because I read all of the good reviews from here. That's how you build a good reputation. Does it mean they never fucked up on a customer? of course not, it just means they knew it when they did it, didn't give them the runaround, and made it right.

[slrvstang2007]

I don’t understand why people like that are such dicks; I too have dealt with people who seem totally uninterested in working on my car, and act like they're Gods gift to cars. If their job is to work on cars they should do it with a smile and be helpful and informative when the customer who is dishing out lots of money asks a question or has a problem. I know exactly how you feel just recently dealt with some assholes at a shop and really pissed me off, ended up with me actually going into the shop getting my keys from the office and driving it out of the bay myself. Sorry for the rant but this thread brings bad memories... lol.