Bad Experience W/ American Muscle

Traidmarx · April 1st, 2009, 09:58 PM

so i ordered my rims on monday morning around 11 am. I was told they'd she shipped out the same day and that i should have it in 2 business days seeing as how i'm in VA and they're located in PA. Well called yesterday to be told they had already been shipped and i should recieve my tracking number shortly. Later that afternoon still hadn't gotten it so i called to get the tracking number, only to be told that it hadn't been shipped. Today i call again to see why i haven't recieved a tracking number. Told it was on the dock and to be shipped out today. that was this morning around 10:30. i still have yet to recieve a tracking number so i don't know if they've even been shipped today. I'm not very happy with the service in general, due to recieving so many different answers, and the shipping not being done as it should've been i would've gladly paid the extra for the shipping to have it guarenteed 1 day, had i known it would be a problem like this.

ajm · April 1st, 2009, 10:13 PM

sucks to hear that. Im unhappy with them as well for a very minor issue but its just the point so ill be going else where from now on. Not that they sell a whole lot that interests me anyways.

moosenuk17 · April 1st, 2009, 10:57 PM

that sucks, sorry to hear about your misfortune bro

MamaStang · April 1st, 2009, 11:14 PM

PM AMNick and give them another chance to make this right. I've had great service from them. There has to be an explanation...

Traidmarx · April 1st, 2009, 11:40 PM

ehh maybe so i dunno just left a bad impression on me.

~C~ · April 2nd, 2009, 07:52 AM

I have had great service too. Def PM AMnick about it. Sometimes things get jumbled on the shipping docks.....especially if there are a lot of orders.

Lefty · April 2nd, 2009, 10:22 AM

Originally Posted by MamaStang

PM AMNick and give them another chance to make this right. I've had great service from them. There has to be an explanation...

+1

MamaStang · April 2nd, 2009, 06:19 PM

Placed an order with American Muscle this morning at 6:30 am - it was approved at 9:30 am and shipped at 4:30 pm today with tracking numbers.

There has to be something going on with your particular order. Hope you can get it fixed soon - there is nothing worse than waiting on something like that. It's hard enough to wait a day or two for shipping....

Lefty · April 2nd, 2009, 11:32 PM

What'd ya get

?

Seabee · April 2nd, 2009, 11:36 PM

did you put the right address with the credit card or zip code or something? Cuz ive messed that up and they had a delay cuz they had to wait for me to give the right info or verify it. AM has always been awesome. My wheels/tries and lightbar came in like 3 days, and that was all the way to cali. Dont give up on them, theres def. a reason behind it thats legit.

They are my fave site, good prices, customer service and shipping has always been top notch with them.

faon · April 3rd, 2009, 10:23 AM

i agree i bet ive spend 4 or 5k with them and ive always been treated awsome and have NEVER had ever the smallest problem with them, pm AMnick he will make it right

01BlackGT · April 3rd, 2009, 11:04 AM

^
+1,000,000
PM AMNick !!!!

acmillr · April 3rd, 2009, 11:06 AM

Problems with AM's customer service are few and far between. I guess even the best companies drop the ball every now and then.

AMNick · April 3rd, 2009, 12:48 PM

Originally Posted by Traidmarx

so i ordered my rims on monday morning around 11 am. I was told they'd she shipped out the same day and that i should have it in 2 business days seeing as how i'm in VA and they're located in PA. Well called yesterday to be told they had already been shipped and i should recieve my tracking number shortly. Later that afternoon still hadn't gotten it so i called to get the tracking number, only to be told that it hadn't been shipped. Today i call again to see why i haven't recieved a tracking number. Told it was on the dock and to be shipped out today. that was this morning around 10:30. i still have yet to recieve a tracking number so i don't know if they've even been shipped today. I'm not very happy with the service in general, due to recieving so many different answers, and the shipping not being done as it should've been i would've gladly paid the extra for the shipping to have it guarenteed 1 day, had i known it would be a problem like this.

Sorry to hear you are having problems, but I can only speculate as to why you were told two different things without knowing your order number. Can you PM me your order number and/or full name so I can shed some light on whats going on? I am sure there is a reasonable explanation.

-Nick

~C~ · April 3rd, 2009, 02:42 PM

Originally Posted by AMNick

Sorry to hear you are having problems, but I can only speculate as to why you were told two different things without knowing your order number. Can you PM me your order number and/or full name so I can shed some light on whats going on? I am sure there is a reasonable explanation.

-Nick

Awesome!!!! It's not to often you get to speak directly to "The Man!"

Seabee · April 3rd, 2009, 05:26 PM

"the man, the myth, the legend"

AMNick · April 3rd, 2009, 06:07 PM

THE AMNick!

MamaStang · April 3rd, 2009, 06:24 PM

Really? He PM's me all the time

ChrisJ · April 3rd, 2009, 06:26 PM

AMNick FTW!

MamaStang · April 7th, 2009, 06:06 PM

Got my stuff from AM yesterday. Great turn around time!

April 1st, 2009, 09:58 PM	#1
Traidmarx Hardcore Enthusiast 1995 Mustang GT SLOWER THAN OLD PEOPLE FUCK..:-( Join Date: Aug 2008 Location: Roanoke,VA Posts: 2,079 iTrader: 0 reviews	Bad Experience W/ American Muscle so i ordered my rims on monday morning around 11 am. I was told they'd she shipped out the same day and that i should have it in 2 business days seeing as how i'm in VA and they're located in PA. Well called yesterday to be told they had already been shipped and i should recieve my tracking number shortly. Later that afternoon still hadn't gotten it so i called to get the tracking number, only to be told that it hadn't been shipped. Today i call again to see why i haven't recieved a tracking number. Told it was on the dock and to be shipped out today. that was this morning around 10:30. i still have yet to recieve a tracking number so i don't know if they've even been shipped today. I'm not very happy with the service in general, due to recieving so many different answers, and the shipping not being done as it should've been i would've gladly paid the extra for the shipping to have it guarenteed 1 day, had i known it would be a problem like this. __________________ 1995 Mustang GT..4.30's,BBK Longtubes, Off Road X-Pipe,Magnaflow Catback,BBK Intake,BBK Underdrive Pulleys Walbro 255lph pump,accel dizzy,MSD Coil,MSD 8.5 Super Conductors,front sway bar removed, more coming soon.

April 1st, 2009, 10:57 PM	#3
moosenuk17 MM Fanatic 2000 ford mustang GT Join Date: Apr 2008 Location: san diego CA Posts: 4,014 iTrader: 0 reviews	that sucks, sorry to hear about your misfortune bro __________________ 2000 kenne bell GT (440HP-432TQ) Tuned by Joe at http://www.tricktuners.com dyno vid:http://youtu.be/lr3xpxw2_v8 2011 escape MUSTANG TAT CREW

April 1st, 2009, 11:14 PM	#4
MamaStang Top Down, Crunked Up 2005 Mustang GT Fast Enough for this old broad Join Date: Feb 2008 Location: Indiana Posts: 8,491 Blog Entries: 2 iTrader: 0 reviews	PM AMNick and give them another chance to make this right. I've had great service from them. There has to be an explanation... __________________ Bassani & Topless Vert Crew Member #4 Let Me Help You Shop For The Ladies In Your Lives This Year! Click Here For Info

April 1st, 2009, 11:40 PM	#5
Traidmarx Hardcore Enthusiast 1995 Mustang GT SLOWER THAN OLD PEOPLE FUCK..:-( Join Date: Aug 2008 Location: Roanoke,VA Posts: 2,079 iTrader: 0 reviews	ehh maybe so i dunno just left a bad impression on me. __________________ 1995 Mustang GT..4.30's,BBK Longtubes, Off Road X-Pipe,Magnaflow Catback,BBK Intake,BBK Underdrive Pulleys Walbro 255lph pump,accel dizzy,MSD Coil,MSD 8.5 Super Conductors,front sway bar removed, more coming soon.

April 2nd, 2009, 07:52 AM	#6
~C~ ~C~, The Other White Meat! Y2K YellowJacket GT ~TBD~ Join Date: Jun 2008 Location: West side B-More Posts: 1,710 iTrader: 2 reviews	I have had great service too. Def PM AMnick about it. Sometimes things get jumbled on the shipping docks.....especially if there are a lot of orders. __________________ BLOWN Bumblebeast! 370 rwhp / 381 ft lbs ~Tuned by JJ at WMS "Like the blind man says......We shall see...."

April 1st, 2009, 10:13 PM	#2
ajm Banned Join Date: May 2008 Posts: 7,970 iTrader: 4 reviews	sucks to hear that. Im unhappy with them as well for a very minor issue but its just the point so ill be going else where from now on. Not that they sell a whole lot that interests me anyways.

April 2nd, 2009, 06:19 PM	#8
MamaStang Top Down, Crunked Up 2005 Mustang GT Fast Enough for this old broad Join Date: Feb 2008 Location: Indiana Posts: 8,491 Blog Entries: 2 iTrader: 0 reviews	Placed an order with American Muscle this morning at 6:30 am - it was approved at 9:30 am and shipped at 4:30 pm today with tracking numbers. There has to be something going on with your particular order. Hope you can get it fixed soon - there is nothing worse than waiting on something like that. It's hard enough to wait a day or two for shipping.... __________________ Bassani & Topless Vert Crew Member #4 Let Me Help You Shop For The Ladies In Your Lives This Year! Click Here For Info

April 2nd, 2009, 11:32 PM	#9
Lefty The Doctor '01 Cobra Vert. Join Date: Jun 2007 Location: Mechanicsburg, PA Posts: 27,357 iTrader: 11 reviews	What'd ya get ? __________________ 2008 Acura TL Type-S (the daily) 2006 Yamaha R6 50th Anniversary Edition (the other toy)

April 2nd, 2009, 11:36 PM	#10
Seabee Whatever it originally would be 05 Saleen #824 Fast as fuck Join Date: Mar 2007 Location: San Diego Ca/Beach Park IL Posts: 7,252 iTrader: 4 reviews	did you put the right address with the credit card or zip code or something? Cuz ive messed that up and they had a delay cuz they had to wait for me to give the right info or verify it. AM has always been awesome. My wheels/tries and lightbar came in like 3 days, and that was all the way to cali. Dont give up on them, theres def. a reason behind it thats legit. They are my fave site, good prices, customer service and shipping has always been top notch with them. __________________ MILITARY CREW ANTI ILLEGALS CREW FOUNDER

April 3rd, 2009, 10:23 AM	#11
faon Enthusiast 2000 mustang gt Join Date: Dec 2007 Location: nebraska Posts: 512 iTrader: 1 reviews	i agree i bet ive spend 4 or 5k with them and ive always been treated awsome and have NEVER had ever the smallest problem with them, pm AMnick he will make it right __________________ 2000 gt with slp LM1, pypes o/r x,bbk alum udp, alum ds,jlt CAI,c &l tb and plenum, xcal3, subframe conn

April 3rd, 2009, 11:04 AM	#12
01BlackGT Enthusiast 2001 Mustang GT Join Date: Feb 2009 Location: Shakopee, MN Posts: 685 iTrader: 0 reviews	^ +1,000,000 PM AMNick !!!! __________________ Honda Haters:http://seductiveautosports.tripod.co...a%20haters.htm

April 3rd, 2009, 11:06 AM	#13
acmillr MM's Mad Scientist Slow Fella Join Date: Jul 2006 Location: Tupelo, MS Posts: 5,120 iTrader: 2 reviews	Problems with AM's customer service are few and far between. I guess even the best companies drop the ball every now and then. __________________

April 3rd, 2009, 05:26 PM	#16
Seabee Whatever it originally would be 05 Saleen #824 Fast as fuck Join Date: Mar 2007 Location: San Diego Ca/Beach Park IL Posts: 7,252 iTrader: 4 reviews	"the man, the myth, the legend" __________________ MILITARY CREW ANTI ILLEGALS CREW FOUNDER

April 3rd, 2009, 06:07 PM	#17
AMNick Authorized Vendor 1993 Mustang GT Join Date: Nov 2006 Location: Malvern, PA Posts: 546 iTrader: 0 reviews	THE AMNick! __________________ AMNick Ex-Forums Liaison AmericanMuscle.com PM AMStanger - AM's New Forums Liaison with all questions and discount inquiries!

April 3rd, 2009, 06:24 PM	#18
MamaStang Top Down, Crunked Up 2005 Mustang GT Fast Enough for this old broad Join Date: Feb 2008 Location: Indiana Posts: 8,491 Blog Entries: 2 iTrader: 0 reviews	Really? He PM's me all the time __________________ Bassani & Topless Vert Crew Member #4 Let Me Help You Shop For The Ladies In Your Lives This Year! Click Here For Info

April 3rd, 2009, 06:26 PM	#19
ChrisJ RLY SRS Join Date: Aug 2005 Location: Ft. Meade, MD Posts: 36,743 Blog Entries: 4 iTrader: 9 reviews	AMNick FTW! __________________ 2008 Acura TL Type-S - 2008 EB Ford Expedition - 2002 Boosted GT - Sold Facebook Google+

April 7th, 2009, 06:06 PM	#20
MamaStang Top Down, Crunked Up 2005 Mustang GT Fast Enough for this old broad Join Date: Feb 2008 Location: Indiana Posts: 8,491 Blog Entries: 2 iTrader: 0 reviews	Got my stuff from AM yesterday. Great turn around time! __________________ Bassani & Topless Vert Crew Member #4 Let Me Help You Shop For The Ladies In Your Lives This Year! Click Here For Info

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