BBK Customer Response Email

99GT35thLE · January 26th, 2010, 07:22 PM

I recently sent BBK an email in response to some issues I had with their bolt-on subframe connectors.

Here is the response I received and my response to them in return.

Subject: BBK Performance Parts - Contact Form

Comments
I recently purchased your subframe connectors model 2542. These would not fit without me cutting the rear bolt on bracket, and the front bracket holes did not line up with the holes in the subframe. I had them welded on, as they could not be bolted on as per your instruction sheet. I expected better quality work from a BBK product.
I also ordered a new 3 inch CAI rubber connector to the TB and it is nothing like the original. I plan on shipping it back since it's not even close to the orginal part when I ordered the CAI kit.

From: bbkperformance-mbriggs <mbriggs@bbkperformance.com>
Subject: RE: BBK Performance Parts - Contact Form
To: hlmiller5411@bellsouth.net
Date: Tuesday, January 26, 2010, 11:13 AM

Sometimes with those subframe connectors there can be an issue with the holes. All cars are not quite the same in the sense that they could have been in accidents and repaired or stressed and the holes won't line up. They are sold as bolt in or weld in. As for the cold air intake connector, there must have been some confusion as to which connector you needed. If you send me the info on what the kit is on and which one you need we can try again.

Mike Briggs
BBK Performance R&D
mbriggs@bbkperformance.com
BBK: Performance Parts
951-296-1771 ext. 312

My reply email to Mike Briggs:

Mike, I appreciate the response.

However, my car has not been in an accident, and it has not been stressed to the point the doors don't close properly.

With the subframe connector seat bracket brace placed on the seat bolts, the front bracket plate would not align with the holes in my subframe. As for the rear bracket plate, it was hitting against the bend in the subframe. So I had to cut the outer side of the rear bracket plate on both sides.

If I had tired to align the holes in the car's subframe with the subframe connector bracket, the seat brace would not align with the seat bolts.

As I read your response, I couldn't help but think what kind of a company representative would make such a response without first asking more questions. As a forum member of multiple Mustang websites and a member of the Mustang Club of America and a two local Mustang clubs it amazes me how some companies forget the word of mouth from an individual can do some unmeasured harm or good to a company's reputation and business.

I thought you would have been more concerned with contacting me in person to ascertain what the issues were so you could possibly determine if you have some workmanship or quality issues with your product suppliers.

It will be my pleasure to post this email on the multiple Mustang forums so my fellow Mustang enthusiasts can see what kind of response to receive if they should have issues with your products.

I have several BBK products on my Mustang, but I will no longer purchase another BBK product once I get the correct rubber CAI/TB connector.

Sincerely,

Henry Miller

number1gt · January 26th, 2010, 07:55 PM

wow thats really fucked up!

RyanGT · January 26th, 2010, 07:56 PM

subframes should only be bolted in to hold it while you weld... But yeah that does suck it didn't line up!

Stark77 · January 26th, 2010, 08:14 PM

Wow, that's some great customer service right there. You're certainly not the first person who has had bad things to say about the quality/materials used in their products.

Scott2001GT · January 26th, 2010, 08:26 PM

yeah I got the BBK 78mm Combo. I like it but the trottle sticks slightly. My tuner said BBK's can do that.

energiesource · January 26th, 2010, 08:27 PM

i bought mine from Maximum Motorsports. just to throw that in there. havent put them in yet lol
sorry about your issue though
i never did trust bbk.

sharkbait · January 26th, 2010, 08:28 PM

I always had more success from calling them

Though the one time i had an issue they went out of there way to help me. They had me on a conferance call with them and there MAF tuner.

Shaun03GT · January 26th, 2010, 08:33 PM

Nice man good for you. BBK Sucks, I will never ever buy another product from them. The BBK offroad X Pipe was absolutley atrosious. It wouldnt even lign up to the Driver side exhaust manifold correctly. I had to shave part of the flange to make it fit half way decent. Even going to the catback it doesnt fit that good, at all.

BBK is pathetic, and Ive heard bad things from them all the time. Good email though, did he say anything back to you?

Scott2001GT · January 26th, 2010, 08:35 PM

My friends 3v LT and BBK x pipe I think fitted fine. There is a little exhuast leak but that could have been the shop.

Pittbull · January 27th, 2010, 12:08 AM

HA this is great! Thanks for posting this, I didn't kno bbk was so shitty. I'm glad I haven't bought anything from them. Reps

mcqueen · January 27th, 2010, 12:20 AM

I've heard bad things about BBK but never bad enough to keep me from ordering from them. I was thinking of getting a throttle body from them but it looks like Accufab will get my business instead.

Pittbull · January 27th, 2010, 12:29 AM

Accufab is the shit! Ima litlle bias tho

BWAL · January 27th, 2010, 12:37 AM

i bought a new BBK o/r H pipe and installed it on my '92 LX 5.0 a couple of years ago and it lined up perfectly, didn't have any problems at all. guess i got lucky.

Pittbull · January 27th, 2010, 12:40 AM

Maybe they r better at makin shit for fox bodies :p

bandity2k00 · January 27th, 2010, 01:30 AM

Originally Posted by Shaun03GT

Nice man good for you. BBK Sucks, I will never ever buy another product from them. The BBK offroad X Pipe was absolutley atrosious. It wouldnt even lign up to the Driver side exhaust manifold correctly. I had to shave part of the flange to make it fit half way decent. Even going to the catback it doesnt fit that good, at all.

BBK is pathetic, and Ive heard bad things from them all the time. Good email though, did he say anything back to you?

I had the same problem with the driver side manifold...Fixed it up right though

xXJayManZXx17 · January 27th, 2010, 06:45 AM

yea BBK always reminded me of the cheap way out for mustang parts

Shibby50 · January 27th, 2010, 10:36 AM

Originally Posted by mcqueen

I've heard bad things about BBK but never bad enough to keep me from ordering from them. I was thinking of getting a throttle body from them but it looks like Accufab will get my business instead.

I'm not a fan of bbk, but I've had the 78mm t/b plenum on for a while now and never had any problems with it. Operational or fitment.

vastang757 · January 27th, 2010, 10:57 AM

I've heard of issue w/ the their TB's but thats about it. I have their LT's & O/R X and haven't had a single issue w/ them. Fitment was perfect and the install was pretty simple... guess the issues are pretty much just w/ you new edge guys

ReverendDexter · January 27th, 2010, 11:05 AM

You know, honestly, I don't see what the CS rep did wrong. Either the product is good, and in most of the cases where it doesn't fit right it is because of an accident, or the product is crap, he knows it, and he's just trying to do his job. Either way, he offered to take care of the CAI connector.

You got all bitchy when he didn't immediately grovel and offer to fellate you as soon as you expressed the slightest hint of unhappiness with the product.

If the SFCs were really that bad, why would you continue your installation of them? Why wouldn't you have immediately got ahold of BBK, rather than modifying them to fit, and proceding to weld them on? It's not like he can do anything about the SFCs at this point - they're already permanently affixed to your car. It's not like you can ship them back and he can send you a new pair.

Were I a business owner, I would honestly have no interest in having you as a customer.

vastang757 · January 27th, 2010, 11:11 AM

Originally Posted by ReverendDexter

You know, honestly, I don't see what the CS rep did wrong. Either the product is good, and in most of the cases where it doesn't fit right it is because of an accident, or the product is crap, he knows it, and he's just trying to do his job. Either way, he offered to take care of the CAI connector.

You got all bitchy when he didn't immediately grovel and offer to fellate you as soon as you expressed the slightest hint of unhappiness with the product.

If the SFCs were really that bad, why would you continue your installation of them? Why wouldn't you have immediately got ahold of BBK, rather than modifying them to fit, and proceding to weld them on? It's not like he can do anything about the SFCs at this point - they're already permanently affixed to your car. It's not like you can ship them back and he can send you a new pair.

Were I a business owner, I would honestly have no interest in having you as a customer.

^what he said

January 26th, 2010, 07:22 PM	#1
99GT35thLE Hardcore Enthusiast 1999 GT 35th LE Join Date: Dec 2009 Location: Jacksonville, Florida Posts: 1,428 iTrader: 0 reviews	BBK Customer Response Email I recently sent BBK an email in response to some issues I had with their bolt-on subframe connectors. Here is the response I received and my response to them in return. Subject: BBK Performance Parts - Contact Form Comments I recently purchased your subframe connectors model 2542. These would not fit without me cutting the rear bolt on bracket, and the front bracket holes did not line up with the holes in the subframe. I had them welded on, as they could not be bolted on as per your instruction sheet. I expected better quality work from a BBK product. I also ordered a new 3 inch CAI rubber connector to the TB and it is nothing like the original. I plan on shipping it back since it's not even close to the orginal part when I ordered the CAI kit. From: bbkperformance-mbriggs <mbriggs@bbkperformance.com> Subject: RE: BBK Performance Parts - Contact Form To: hlmiller5411@bellsouth.net Date: Tuesday, January 26, 2010, 11:13 AM Sometimes with those subframe connectors there can be an issue with the holes. All cars are not quite the same in the sense that they could have been in accidents and repaired or stressed and the holes won't line up. They are sold as bolt in or weld in. As for the cold air intake connector, there must have been some confusion as to which connector you needed. If you send me the info on what the kit is on and which one you need we can try again. Mike Briggs BBK Performance R&D mbriggs@bbkperformance.com BBK: Performance Parts 951-296-1771 ext. 312 My reply email to Mike Briggs: Mike, I appreciate the response. However, my car has not been in an accident, and it has not been stressed to the point the doors don't close properly. With the subframe connector seat bracket brace placed on the seat bolts, the front bracket plate would not align with the holes in my subframe. As for the rear bracket plate, it was hitting against the bend in the subframe. So I had to cut the outer side of the rear bracket plate on both sides. If I had tired to align the holes in the car's subframe with the subframe connector bracket, the seat brace would not align with the seat bolts. As I read your response, I couldn't help but think what kind of a company representative would make such a response without first asking more questions. As a forum member of multiple Mustang websites and a member of the Mustang Club of America and a two local Mustang clubs it amazes me how some companies forget the word of mouth from an individual can do some unmeasured harm or good to a company's reputation and business. I thought you would have been more concerned with contacting me in person to ascertain what the issues were so you could possibly determine if you have some workmanship or quality issues with your product suppliers. It will be my pleasure to post this email on the multiple Mustang forums so my fellow Mustang enthusiasts can see what kind of response to receive if they should have issues with your products. I have several BBK products on my Mustang, but I will no longer purchase another BBK product once I get the correct rubber CAI/TB connector. Sincerely, Henry Miller __________________ Drive it like you stole it

January 26th, 2010, 07:56 PM	#3
RyanGT MM Fanatic 2000 GT Join Date: Dec 2006 Location: Lynnwood, Washington Posts: 4,258 iTrader: 4 reviews	subframes should only be bolted in to hold it while you weld... But yeah that does suck it didn't line up! __________________ 2000 Black convertible GT: KB 15psi, and other goodies... 1971 Datsun 240 z: Header and rebuilt motor. (The DD)

January 26th, 2010, 08:14 PM	#4
Stark77 Regular 2001 Mustang GT 13.2 @ 102 N/A Join Date: Nov 2009 Location: Tallahassee, FL Posts: 150 iTrader: 0 reviews	Wow, that's some great customer service right there. You're certainly not the first person who has had bad things to say about the quality/materials used in their products. __________________ 2001 GT-4R75W, 3.73's,aluminum DS,Mac LT Headers, Mac O/R Prochamber, JLT CAI,Steeda UDP's, PP upper plenum and TB,GMS UCA & LCA.Currently running 50HP jets on a wet kit. Nitto Drag Radials. 265rwhp/299 rwtq N/A 13.1 @ 103 N/A, 1.82 60ft

January 26th, 2010, 08:26 PM	#5
Scott2001GT BYAHHHH! 2001 Mustang GT 13.874 Join Date: Mar 2008 Location: Missouri Posts: 14,805 Blog Entries: 1 iTrader: 3 reviews	yeah I got the BBK 78mm Combo. I like it but the trottle sticks slightly. My tuner said BBK's can do that. __________________ Precision Turbo\|TurboSmart\|TeamZ\|Strange\|Hellion\|BBK\|SCT\|Edge Converters\|Fairbanks\|CG Fabrications\|Treadstone

January 26th, 2010, 08:27 PM	#6
energiesource MM Fanatic Join Date: Oct 2006 Location: Up der in canada eh Posts: 3,527 iTrader: 1 reviews	i bought mine from Maximum Motorsports. just to throw that in there. havent put them in yet lol sorry about your issue though i never did trust bbk. __________________ 2000 Mustang GT, 417hp/421tq, P1SC @ 6 psi(?), Custom grind cams, Steeda Triax shifter, SLP LM2, MAC L/T and O/R H-pipe. 18x9/10 Flat Black FR500's, Mach C-pillars, bullitt side scoops/skirts.

January 26th, 2010, 07:55 PM	#2
number1gt Hardcore Enthusiast 2002 mustang gt Join Date: Jan 2010 Posts: 1,896 iTrader: 1 reviews	wow thats really fucked up!

January 26th, 2010, 08:28 PM	#7
sharkbait Hooo Ha Ha 1997 Mustang GT 11.65 @ 115 Join Date: Apr 2009 Location: Pasadena MD Posts: 9,743 iTrader: 10 reviews	I always had more success from calling them Though the one time i had an issue they went out of there way to help me. They had me on a conferance call with them and there MAF tuner. __________________ 410rwhp 520rwtq @ 12.9 psi

January 26th, 2010, 08:33 PM	#8
Shaun03GT I Post Entirely Way Too Much 2003 Mustang GT 1/8 - 7.92 @ 91.13mph 1/4 - 12.21 @ 115.84mph Join Date: Sep 2009 Location: Weymouth, MA Posts: 13,476 iTrader: 12 reviews	Nice man good for you. BBK Sucks, I will never ever buy another product from them. The BBK offroad X Pipe was absolutley atrosious. It wouldnt even lign up to the Driver side exhaust manifold correctly. I had to shave part of the flange to make it fit half way decent. Even going to the catback it doesnt fit that good, at all. BBK is pathetic, and Ive heard bad things from them all the time. Good email though, did he say anything back to you? __________________ Vortech V1 Intercooled @ 11psi 394rwhp/392rwtq @ 9.5psi 415rwhp/400rwtq @ 11psi on Methanol Tuned By: Pete @ Performance Dyno Affordable Supercharger Build Guide Supercharger Info for Noobs

January 26th, 2010, 08:35 PM	#9
Scott2001GT BYAHHHH! 2001 Mustang GT 13.874 Join Date: Mar 2008 Location: Missouri Posts: 14,805 Blog Entries: 1 iTrader: 3 reviews	My friends 3v LT and BBK x pipe I think fitted fine. There is a little exhuast leak but that could have been the shop. __________________ Precision Turbo\|TurboSmart\|TeamZ\|Strange\|Hellion\|BBK\|SCT\|Edge Converters\|Fairbanks\|CG Fabrications\|Treadstone

January 27th, 2010, 12:08 AM	#10
Pittbull I Post Entirely Way Too Much 2001 Mustang GT If you're not first you're last Join Date: Sep 2009 Location: Rock Hill, SC Posts: 5,892 iTrader: 6 reviews	HA this is great! Thanks for posting this, I didn't kno bbk was so shitty. I'm glad I haven't bought anything from them. Reps __________________ Stock Rear Springs FOR SALE! PM Me Stock 99-04 GT Exhaust Manifolds FOR SALE! PM Me

January 27th, 2010, 12:20 AM	#11
mcqueen Dancing Naked In The Rain Join Date: Oct 2009 Location: Ozark, MO Posts: 15,719 iTrader: 0 reviews	I've heard bad things about BBK but never bad enough to keep me from ordering from them. I was thinking of getting a throttle body from them but it looks like Accufab will get my business instead.

January 27th, 2010, 12:29 AM	#12
Pittbull I Post Entirely Way Too Much 2001 Mustang GT If you're not first you're last Join Date: Sep 2009 Location: Rock Hill, SC Posts: 5,892 iTrader: 6 reviews	Accufab is the shit! Ima litlle bias tho __________________ Stock Rear Springs FOR SALE! PM Me Stock 99-04 GT Exhaust Manifolds FOR SALE! PM Me

January 27th, 2010, 12:37 AM	#13
BWAL MSTRB8N & MDR8N 2021 Mustang V15 Quad Turbo with nawz Join Date: Nov 2006 Location: On The Shaft Posts: 19,666 Blog Entries: 2 iTrader: 4 reviews	i bought a new BBK o/r H pipe and installed it on my '92 LX 5.0 a couple of years ago and it lined up perfectly, didn't have any problems at all. guess i got lucky. __________________ MM 1 am boner crew Cars and mod list in garage i like veiny meat sliding between my buttcheeks

January 27th, 2010, 12:40 AM	#14
Pittbull I Post Entirely Way Too Much 2001 Mustang GT If you're not first you're last Join Date: Sep 2009 Location: Rock Hill, SC Posts: 5,892 iTrader: 6 reviews	Maybe they r better at makin shit for fox bodies :p __________________ Stock Rear Springs FOR SALE! PM Me Stock 99-04 GT Exhaust Manifolds FOR SALE! PM Me

January 27th, 2010, 10:57 AM	#18
vastang757 MM's Resident Muffler Shop 2007 Mustang GT the speed of slow Join Date: Feb 2009 Location: Newport News, Virginia Posts: 3,067 iTrader: 0 reviews	I've heard of issue w/ the their TB's but thats about it. I have their LT's & O/R X and haven't had a single issue w/ them. Fitment was perfect and the install was pretty simple... guess the issues are pretty much just w/ you new edge guys __________________ Meine Garage MAD Stangs #9 Olivia Munn FTW Crew Founder commandersafi (10:54:49 PM): i love how much veiny sticks out

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January 27th, 2010, 11:05 AM	#19
ReverendDexter Priest of the Car Gods Clapped-out '90 GT 'vert ~5.5 seconds off TTOD :( Join Date: Jan 2007 Location: Rohnert Park, CA Posts: 13,808 iTrader: 0 reviews	You know, honestly, I don't see what the CS rep did wrong. Either the product is good, and in most of the cases where it doesn't fit right it is because of an accident, or the product is crap, he knows it, and he's just trying to do his job. Either way, he offered to take care of the CAI connector. You got all bitchy when he didn't immediately grovel and offer to fellate you as soon as you expressed the slightest hint of unhappiness with the product. If the SFCs were really that bad, why would you continue your installation of them? Why wouldn't you have immediately got ahold of BBK, rather than modifying them to fit, and proceding to weld them on? It's not like he can do anything about the SFCs at this point - they're already permanently affixed to your car. It's not like you can ship them back and he can send you a new pair. Were I a business owner, I would honestly have no interest in having you as a customer. __________________ O o /¯/______________________ \|BLAAAAAAAAAAAAAAAAAAAAAAAAARGH!!! \_\

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