Cruizin Concepts CUSTOMER SERVICE ABSOLUTELY SUCKS!!!!!!!!!

Aceswild 02 · July 23rd, 2010, 02:22 PM

I just canceled my order today after they have had my $1700 for 5 weeks. I called today to check on the bad tracking number...and GUESS FUCKING WHAT???

THEY TOLD ME ONE OF THE WHEELS WAS OUT OF ROUND AND THEY DONT HAVE ANY MORE. tHEY HAVE HAD THE WHEELS FOR 5 F-ING WEEKS, WAITING ON THE TIRES AND THEY DIDNT KNOW THE WHEEL WAS F-ED UP????????? AM i SUPPOSED TO BELIEVE THAT SHIT?? SO NOW I KNOW THEY LIED ABOUT SHIPPING THEM AND MADE UP A PHONY TRACKING NUMBER TO GET ME TO SHUT UP. WHAT A BUNCH OF SHADY, LYING PIECE OF SHIT PEOPLE.

i HOPE THEY GO OUT OF BUSINESS

Slow_Stang · July 23rd, 2010, 11:25 PM

man sorry to hear that. i orderd from them a set of rims, had no problems.

serbiandude · July 24th, 2010, 02:16 PM

sorry to heat that
i got my godspeed omegas from there and i had no problems at all
they even shipped it a lil earlier cuz i requested

hope everything works out

sierralx · March 1st, 2011, 03:02 PM

Cruizin Concepts SUCKS!!!, I ordered a set of 18 in. Staggered Magnum Nitto Wheel and Tire Package.

No longer in stock and are on the page as * new product.

YoKev · July 1st, 2011, 10:00 AM

WOW..! I just popped in here and came across this thread. Ironically I saw a set of wheels(the same ones the OP ordered) that I liked, and emailed them a couple questions. I received an immediate response, and was seriously considering pulling the trigger today. Now I've changed my mind.

Aceswild 02 · July 1st, 2011, 10:15 AM

My old thread is still alive! After almost a year...

zinc-vert02 · July 1st, 2011, 10:38 AM

sounds like i will never order anything from them

tinkerbell_too · July 1st, 2011, 10:56 AM

I've bought 2 sets of wheels (actually 10 wheels total due to an accident LOL), tires and caster camber plates from them and had no problems at all

Aceswild 02 · July 1st, 2011, 11:10 AM

A bunch of folks have had good experiences with them. But after my experience and hearing so many others stories I would never try to order from them again. There are too many other GOOD companies that you never any hear any bad stories about. I choose to give my business to those compnanies who value their customers...all of them

isgon26 · October 6th, 2011, 12:40 PM

I have ordered twice from these guys and both of my orders were totally screwed up. Then when you call customer service they try to tell you some crap about they have a lot of orders. I placed an order on monday for an item they had in stock. When I looked on wednesday they had not even charged my card. Only reason they charged it on wednesday is because i called. Then they tell me we will ship it out tonight. Guess what it did not ship. Stay away from ordering from these guys. They are totally incompetent.

Chris747 · October 7th, 2011, 11:15 AM

Originally Posted by Aceswild 02

A bunch of folks have had good experiences with them. But after my experience and hearing so many others stories I would never try to order from them again. There are too many other GOOD companies that you never any hear any bad stories about. I choose to give my business to those compnanies who value their customers...all of them

Dang thats to bad Ace. being in Atlanta you were close enough to go pic em up your self. thats what i did. they even met me off the interstate.

btw, they just sent me 4 more lug nuts for free.
I have always had good experiences with them.

Aceswild 02 · October 7th, 2011, 11:17 AM

I was living in NH at the time or I would have...but they said one of the wheels was fucked up anyways after the whole ordeal...

Chris747 · October 7th, 2011, 11:19 AM

Originally Posted by Aceswild 02

I was living in NH at the time or I would have...but they said one of the wheels was fucked up anyways after the whole ordeal...

huh thats weird. they said the same thing to me about a set of stealth bullitts i ordered, but they just gave me some GS omegas for the same price!

tinkerbell_too · October 7th, 2011, 11:43 AM

Originally Posted by Chris747

Dang thats to bad Ace. being in Atlanta you were close enough to go pic em up your self. thats what i did. they even met me off the interstate.

btw, they just sent me 4 more lug nuts for free.
I have always had good experiences with them.

Exactly what I did. And then there was a mix-up of the time we were to meet...so they gave me $20 off of what I was paying. I've always gotten excellent customer service and products

.

99FiveOh · March 3rd, 2012, 01:31 PM

I just wanted to add my experience with these fools. In April of '10 I ordered 2 18x9 Chrome Saleen style wheels from them for my 94. I would have gotten the wheels from the same company I bought my rear 18x10s from except they were out of stock so I had to go with another company.

Well when I got the wheels I noticed on the box it said "30mm offset" and I was like WTF that's for S197 stangs. I call them up and they are completely rude to me on the phone. Then I get a call from the manager who was also rude and he talked me into keeping them telling me the difference is negligible. Well he was wrong, these wheels rub my sway bar everytime I make a sharp turn.

Either way, I dealt with the rubbing since it was my choice to keep the wheels. Fast forward to now, the wheels are peeling all over the place and pitting like crazy in the corners. The other 2 I bought from OE Wheel Distributors are still like brand new.

These people don't know how to conduct business, they sell junk wheels that don't last and don't know how to treat customers. I wrote in to them just now to let them have a piece of my mind and I promised them that EVERYONE I come in contact with will know that their wheels at least are junk!!

July 23rd, 2010, 11:25 PM	#22
Slow_Stang Regular 2002 Mustang GT, 5 speed 13.60@105 Join Date: Jul 2008 Location: waterford,wisconsin Posts: 283 iTrader: 8 reviews	man sorry to hear that. i orderd from them a set of rims, had no problems. __________________ 1/4: 13.585 @ 99.53, 1.8 60' bolt on's/slicks, wtf... Wisconsin BLOWS!! riding the fail shuttle all the way to loser moon whp:261 tq:301

July 24th, 2010, 02:16 PM	#23
serbiandude I Handle Meat Entirely Way Too Much 2008 Mustang V6 Join Date: Feb 2010 Location: Ohio Posts: 6,241 iTrader: 1 reviews	sorry to heat that i got my godspeed omegas from there and i had no problems at all they even shipped it a lil earlier cuz i requested hope everything works out __________________ i haz done it zippie Black and White Crew Member #4

July 1st, 2011, 10:15 AM	#26
Aceswild 02 Hardcore Enthusiast 2003 Cobra (vert) Join Date: May 2010 Location: Augusta & Atlanta, GA Posts: 2,994 iTrader: 1 reviews	My old thread is still alive! After almost a year... __________________ MM Cobra Club #2.6

July 1st, 2011, 10:38 AM	#27
zinc-vert02 Bringing Yellow Back 2002 mustang gt 12.2 at 117 Join Date: Apr 2010 Location: WISCONSIN Posts: 9,967 iTrader: 1 reviews	sounds like i will never order anything from them __________________ SOON TO BE 5.4 3V POWERD WITH A ROUSH CHARGER HELPING IT BAMA Performance Drag Team Member #4

July 1st, 2011, 10:56 AM	#28
tinkerbell_too Zippy's Resident Milf 2003 Mustang GT 2011 MM Chick of the Year February 2011 ROTM Join Date: Feb 2007 Location: Hampton, GA Posts: 4,895 iTrader: 1 reviews	I've bought 2 sets of wheels (actually 10 wheels total due to an accident LOL), tires and caster camber plates from them and had no problems at all __________________ "Live with no regrets, treat people the way you want to be treated, work like you don't need the money, love like you've never been hurt, and dance like you do when nobody's watching"...

July 23rd, 2010, 02:22 PM	#21
Aceswild 02 Hardcore Enthusiast 2003 Cobra (vert) Join Date: May 2010 Location: Augusta & Atlanta, GA Posts: 2,994 iTrader: 1 reviews	I just canceled my order today after they have had my $1700 for 5 weeks. I called today to check on the bad tracking number...and GUESS FUCKING WHAT??? THEY TOLD ME ONE OF THE WHEELS WAS OUT OF ROUND AND THEY DONT HAVE ANY MORE. tHEY HAVE HAD THE WHEELS FOR 5 F-ING WEEKS, WAITING ON THE TIRES AND THEY DIDNT KNOW THE WHEEL WAS F-ED UP????????? AM i SUPPOSED TO BELIEVE THAT SHIT?? SO NOW I KNOW THEY LIED ABOUT SHIPPING THEM AND MADE UP A PHONY TRACKING NUMBER TO GET ME TO SHUT UP. WHAT A BUNCH OF SHADY, LYING PIECE OF SHIT PEOPLE. i HOPE THEY GO OUT OF BUSINESS

March 1st, 2011, 03:02 PM	#24
sierralx Newbie Mustang GT '05 / CBR600RR Join Date: Sep 2010 Location: Nogales, AZ Posts: 37 iTrader: 0 reviews	Cruizin Concepts SUCKS!!!, I ordered a set of 18 in. Staggered Magnum Nitto Wheel and Tire Package. No longer in stock and are on the page as * new product.

July 1st, 2011, 10:00 AM	#25
YoKev Regular New Boss Join Date: Apr 2011 Location: Sandy Eggo Posts: 69 iTrader: 0 reviews	WOW..! I just popped in here and came across this thread. Ironically I saw a set of wheels(the same ones the OP ordered) that I liked, and emailed them a couple questions. I received an immediate response, and was seriously considering pulling the trigger today. Now I've changed my mind.

July 1st, 2011, 11:10 AM	#29
Aceswild 02 Hardcore Enthusiast 2003 Cobra (vert) Join Date: May 2010 Location: Augusta & Atlanta, GA Posts: 2,994 iTrader: 1 reviews	A bunch of folks have had good experiences with them. But after my experience and hearing so many others stories I would never try to order from them again. There are too many other GOOD companies that you never any hear any bad stories about. I choose to give my business to those compnanies who value their customers...all of them __________________ MM Cobra Club #2.6

October 6th, 2011, 12:40 PM	#30
isgon26 Look Ma! My First Post! Join Date: Oct 2011 Posts: 1 iTrader: 0 reviews	I have ordered twice from these guys and both of my orders were totally screwed up. Then when you call customer service they try to tell you some crap about they have a lot of orders. I placed an order on monday for an item they had in stock. When I looked on wednesday they had not even charged my card. Only reason they charged it on wednesday is because i called. Then they tell me we will ship it out tonight. Guess what it did not ship. Stay away from ordering from these guys. They are totally incompetent.

October 7th, 2011, 11:17 AM	#32
Aceswild 02 Hardcore Enthusiast 2003 Cobra (vert) Join Date: May 2010 Location: Augusta & Atlanta, GA Posts: 2,994 iTrader: 1 reviews	I was living in NH at the time or I would have...but they said one of the wheels was fucked up anyways after the whole ordeal... __________________ MM Cobra Club #2.6

March 3rd, 2012, 01:31 PM	#35
99FiveOh Regular 1999 Mustang Join Date: Apr 2010 Location: Jacksonville, FL Posts: 204 iTrader: 0 reviews	I just wanted to add my experience with these fools. In April of '10 I ordered 2 18x9 Chrome Saleen style wheels from them for my 94. I would have gotten the wheels from the same company I bought my rear 18x10s from except they were out of stock so I had to go with another company. Well when I got the wheels I noticed on the box it said "30mm offset" and I was like WTF that's for S197 stangs. I call them up and they are completely rude to me on the phone. Then I get a call from the manager who was also rude and he talked me into keeping them telling me the difference is negligible. Well he was wrong, these wheels rub my sway bar everytime I make a sharp turn. Either way, I dealt with the rubbing since it was my choice to keep the wheels. Fast forward to now, the wheels are peeling all over the place and pitting like crazy in the corners. The other 2 I bought from OE Wheel Distributors are still like brand new. These people don't know how to conduct business, they sell junk wheels that don't last and don't know how to treat customers. I wrote in to them just now to let them have a piece of my mind and I promised them that EVERYONE I come in contact with will know that their wheels at least are junk!! __________________ 1999 V6 Vert converted to 5.0 EFI with Vortech V2 SQ, Edelbrock Performer intake, BBK shorties, O/R H, Flowmasters, 42lb injectors, 75mm Pro-M with MAFia extender, 255lph fuel pump. SCT tuned 370 rwhp 400 rwtq.

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