My experience with American muscle...........

doughboy1117 · January 18th, 2012, 07:39 PM

I know there is other threads but I figured what the hell ...start my own and get the ol post count up a bit lol... These guys are absolutely amazing and the customer service blew me away today!! I had a tuner & tunes coming from them and was more than eagerly counting the days till the arrival of them...Today I get an email that my package was more than likely destroyed in a train derailment incicident...needless to say my day went to shit in an instant...I called ups and they said it could be weeks/months until this is sorted out and that my package was more than likely destoyed so there wasnt much they could do.. On a whim i contacted american muscle just to see what my options were...I think they thought i was full of it at first but then when they found it to be true they not only replaced my tuner and tunes but gave me a hugely discounted rate to get it to me by friday!! NOW THATS CUSTOMER SERVICE!! I was beginning to wonder if there were any good buisnessmen left in the world after a few transactions i have had with other companies lately but these guys left quite an impression on me and I will be a loyal customer for life due to that!! So to all of you who are trying to bargain shop for your parts here and there......STOP.......shop with american muscle and know that you are getting great parts at a great price and great customer service....TELL ME ANOTHER COMPANY THAT WOULD HAVE TAKEN CARE OF AN ISSUE LIKE THIS THAT QUICKLY TO MAKE THE CUSTOMER HAPPY???????? So to AMERICAN MUSCLE......THANK YOU!!!! You guys are awesome and keep up the great work, cant wait to get my tuner and tunes for my saleen and see how she performs!!

Joe

AMChrisYoung · January 24th, 2012, 05:19 PM

[QUOTE=doughboy1117;4214481]I know there is other threads but I figured what the hell ...start my own and get the ol post count up a bit lol... These guys are absolutely amazing and the customer service blew me away today!! I had a tuner & tunes coming from them and was more than eagerly counting the days till the arrival of them...Today I get an email that my package was more than likely destroyed in a train derailment incicident...needless to say my day went to shit in an instant...I called ups and they said it could be weeks/months until this is sorted out and that my package was more than likely destoyed so there wasnt much they could do.. On a whim i contacted american muscle just to see what my options were...I think they thought i was full of it at first but then when they found it to be true they not only replaced my tuner and tunes but gave me a hugely discounted rate to get it to me by friday!! NOW THATS CUSTOMER SERVICE!! I was beginning to wonder if there were any good buisnessmen left in the world after a few transactions i have had with other companies lately but these guys left quite an impression on me and I will be a loyal customer for life due to that!! So to all of you who are trying to bargain shop for your parts here and there......STOP.......shop with american muscle and know that you are getting great parts at a great price and great customer service....TELL ME ANOTHER COMPANY THAT WOULD HAVE TAKEN CARE OF AN ISSUE LIKE THIS THAT QUICKLY TO MAKE THE CUSTOMER HAPPY???????? So to AMERICAN MUSCLE......THANK YOU!!!! You guys are awesome and keep up the great work, cant wait to get my tuner and tunes for my saleen and see how she performs!!

Joe[/QUOT

Joe, experiences like yours are what keep us in the business. Thanks for taking the time to share it with us! There's nothing better to us than to hear that someone is so excited about modding their Mustang and that we helped them continue that excitement. After all, it's the passion for cars and love for Mustangs that got us in the business in the first place.

Unfortunately, we can't run the delivery companies, too (hrmmm...maybe a future business plan?) otherwise we'd ensure every package that left our facilities was treated with the same care as it was here in our possession.

Thanks again for sharing your experience with us here on the forum, we appreciate it! Please let me know if I can be of any help in the future.

Have a great night!

jbenevides89 · January 24th, 2012, 08:42 PM

AM is awesome! i spend hours browsing the site. sometimes if im up late at the end of the month ill stay up until they post the new sales ad for the new month

iPAPKE · January 24th, 2012, 10:06 PM

Why isnt AM an authorized vendor anymore?

HVAC Phil · February 3rd, 2012, 05:59 AM

It looks like they no longer carry replacement bumpers. Also, now the website is so slow it kills me. Hope they fix this, not easy to try and order while waiting all day for pages to load. It's not my internet connection either, only AM site moves dirt slow.

4vGT · February 3rd, 2012, 09:55 AM

Forget the brown trucks for my deliveries... Im wating for an AM Mustang!

Aristeros · February 11th, 2012, 05:56 PM

+1 I've only had my car for 2 months now and I've placed a couple orders through them and the shipping is always incredibly fast.... oh and free

Ordered my tokico d specs at 7am on a tuesday and had them the following day at 6pm

I too spend countless hours perusing the site looking for what to buy next and reading the reviews of the various products. And now that this will be my 51st post I need to get in touch with Chris and get a discount code and spend a few pennies

I look forward to doing more business with them.

January 18th, 2012, 07:39 PM	#1
doughboy1117 HUSTLER 2000 Saleen s281 conv#326 Join Date: Dec 2011 Location: oregon Posts: 120 iTrader: 1 reviews	My experience with American muscle........... I know there is other threads but I figured what the hell ...start my own and get the ol post count up a bit lol... These guys are absolutely amazing and the customer service blew me away today!! I had a tuner & tunes coming from them and was more than eagerly counting the days till the arrival of them...Today I get an email that my package was more than likely destroyed in a train derailment incicident...needless to say my day went to shit in an instant...I called ups and they said it could be weeks/months until this is sorted out and that my package was more than likely destoyed so there wasnt much they could do.. On a whim i contacted american muscle just to see what my options were...I think they thought i was full of it at first but then when they found it to be true they not only replaced my tuner and tunes but gave me a hugely discounted rate to get it to me by friday!! NOW THATS CUSTOMER SERVICE!! I was beginning to wonder if there were any good buisnessmen left in the world after a few transactions i have had with other companies lately but these guys left quite an impression on me and I will be a loyal customer for life due to that!! So to all of you who are trying to bargain shop for your parts here and there......STOP.......shop with american muscle and know that you are getting great parts at a great price and great customer service....TELL ME ANOTHER COMPANY THAT WOULD HAVE TAKEN CARE OF AN ISSUE LIKE THIS THAT QUICKLY TO MAKE THE CUSTOMER HAPPY???????? So to AMERICAN MUSCLE......THANK YOU!!!! You guys are awesome and keep up the great work, cant wait to get my tuner and tunes for my saleen and see how she performs!! Joe __________________ 00 SALEEN S281 VERT#326 N/A WITH ALL THE BOLT ONS,CAI,T.B,PLENUM,BAMA TUNED,RACECRAFT SUSP.PRO50 SHIFTER WITH ROCK CRUSHER,UDPS,3.73s,18x9/10S,BORLA C.B,ALPINE AUDIO

January 24th, 2012, 05:19 PM	#2
AMChrisYoung Authorized Vendor 1987 Mustang LX 5.0 Join Date: Oct 2009 Location: Malvern, PA Posts: 626 iTrader: 0 reviews	[QUOTE=doughboy1117;4214481]I know there is other threads but I figured what the hell ...start my own and get the ol post count up a bit lol... These guys are absolutely amazing and the customer service blew me away today!! I had a tuner & tunes coming from them and was more than eagerly counting the days till the arrival of them...Today I get an email that my package was more than likely destroyed in a train derailment incicident...needless to say my day went to shit in an instant...I called ups and they said it could be weeks/months until this is sorted out and that my package was more than likely destoyed so there wasnt much they could do.. On a whim i contacted american muscle just to see what my options were...I think they thought i was full of it at first but then when they found it to be true they not only replaced my tuner and tunes but gave me a hugely discounted rate to get it to me by friday!! NOW THATS CUSTOMER SERVICE!! I was beginning to wonder if there were any good buisnessmen left in the world after a few transactions i have had with other companies lately but these guys left quite an impression on me and I will be a loyal customer for life due to that!! So to all of you who are trying to bargain shop for your parts here and there......STOP.......shop with american muscle and know that you are getting great parts at a great price and great customer service....TELL ME ANOTHER COMPANY THAT WOULD HAVE TAKEN CARE OF AN ISSUE LIKE THIS THAT QUICKLY TO MAKE THE CUSTOMER HAPPY???????? So to AMERICAN MUSCLE......THANK YOU!!!! You guys are awesome and keep up the great work, cant wait to get my tuner and tunes for my saleen and see how she performs!! Joe[/QUOT Joe, experiences like yours are what keep us in the business. Thanks for taking the time to share it with us! There's nothing better to us than to hear that someone is so excited about modding their Mustang and that we helped them continue that excitement. After all, it's the passion for cars and love for Mustangs that got us in the business in the first place. Unfortunately, we can't run the delivery companies, too (hrmmm...maybe a future business plan?) otherwise we'd ensure every package that left our facilities was treated with the same care as it was here in our possession. Thanks again for sharing your experience with us here on the forum, we appreciate it! Please let me know if I can be of any help in the future. Have a great night! __________________ Chris Young \| AmericanMuscle.com Toll Free: 866.727.1266 \| M-F 9AM-9PM EST \| Sat 10AM-4PM EST Bama Hotline: 888.226.9764 \| M-F 9AM-5:30PM EST \| Sat 10AM-4PM EST GET UP TO $200 TOWARDS YOUR NEXT PURCHASE FROM AM! Free Same-Day Shipping!

January 24th, 2012, 08:42 PM	#3
jbenevides89 Hardon Enthusiast 2008 Mustang GT Join Date: May 2010 Location: Columbia SC Posts: 1,722 iTrader: 1 reviews	AM is awesome! i spend hours browsing the site. sometimes if im up late at the end of the month ill stay up until they post the new sales ad for the new month __________________ Hurst Billet Comp Plus, Shortys, Violators, CMDPs C&L Racer, SCT Bama 93 Race Tune MILITARY CREW

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January 24th, 2012, 10:06 PM	#4
iPAPKE iPoopke Regular 2004 Mustang Join Date: Aug 2011 Location: Michigan Posts: 844 iTrader: 0 reviews	Why isnt AM an authorized vendor anymore?

February 3rd, 2012, 05:59 AM	#5
HVAC Phil Newbie Join Date: Jul 2011 Posts: 3 iTrader: 0 reviews	It looks like they no longer carry replacement bumpers. Also, now the website is so slow it kills me. Hope they fix this, not easy to try and order while waiting all day for pages to load. It's not my internet connection either, only AM site moves dirt slow.

February 11th, 2012, 05:56 PM	#7
Aristeros Regular 2004 Mustang GT Join Date: Dec 2011 Location: Long Island Posts: 127 iTrader: 1 reviews	+1 I've only had my car for 2 months now and I've placed a couple orders through them and the shipping is always incredibly fast.... oh and free Ordered my tokico d specs at 7am on a tuesday and had them the following day at 6pm I too spend countless hours perusing the site looking for what to buy next and reading the reviews of the various products. And now that this will be my 51st post I need to get in touch with Chris and get a discount code and spend a few pennies I look forward to doing more business with them.

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