[drgnracin72]

i ordered my headers, cams, cam gears, and a couple other little things last wed. i just got them today and i am very happy the way that the transaction went. i would reccomend them to anyone. i called them this morning to check on my order and the lady i was tlaking to was very nice and held a good solid conversation with me while i was waiting. she didnt just let me sit there and be bored outa my ass. anyways i reccomend them and from what ive seen, they seem to have he lowest prices on the net. anyways im a very happy customer. cya.

[99mustang232]

no complaints on them from me, i purchased from them off the web before, and was attracted by the low prices and free shipping.

[WAR-PARTY]

I just echo the above two these guys are great vendors, and from me that rating don't come easy! W.P.

[ChrisJ]

I have to agree with all the above...Everything I have ordered from them have been top notch...

[VOLicious]

Good prices; solid delivery model; solid sales folks... but don't dare get in a scenario that you have to send something back... Terrible model there.... they only deal via email.... a week behind... and totally don't have thier act together which has proven to be a poor customer experience...

I think I would pay a bit more for better post sales service offerings....

[sonicblue]

great prices and fast delivery. i would definitely order from them again

[VOLicious]

Thought I would share the email experience.. again - great sales interactions, strong deliveries.. but hope you never have a problem on the back end.... and even more interesting on the fact that they were initially willing to give me $100. credit for a BBK TB / Spacer... which would normally retail @ $339.90 if ordered outside of a bundle....

Mr. xxxx,

I spoke to the supervisor and you are correct about the $230.05 but he said there will a 20% restocking because it could not be resold as new any more.Thank you for your time.


- Daniel
Sales Support Team RPM Outlet.com
exchange@rpmoutlet.com
www.rpmoutlet.com tel:
fax: 281-261-6244
281-261-9031


----- Original Message -----
From: xxxxxx
To: exchange@rpmoutlet.com
Sent: Friday, January 12, 2007 2:38 PM
Subject: RE: Invoice from RPM Outlet Inc


Daniel,



Per your website, the MotoBlue Pulley system alone is $168.95, sold separately, and I will equate this to “full value”. Therefore, wouldn’t the math be a $230.05, as the kit value was $399?
--------------------------------------------------------------------------------

From: exchange@rpmoutlet.com [mailto:exchange@rpmoutlet.com]
Sent: Friday, January 12, 2007 2:27 PM
To: xxxxxx
Cc: xxxxxx
Subject: Re: Invoice from RPM Outlet Inc



Mr. xxxxx,



If you decide to send the parts back you will get one hundred dollars in-store credit because it was sold in a kit when you send the parts back from the kit we have to charge fuel value for the remaining parts.

- Daniel
Sales Support Team
RPM Outlet.com

exchange@rpmoutlet.com
www.rpmoutlet.com
tel:
fax:
281-261-6244
281-261-9031
----- Original Message -----

From: xxxxxxxx

To: exchange@rpmoutlet.com

Sent: Friday, January 12, 2007 2:02 PM

Subject: RE: Invoice from RPM Outlet Inc

Can you please tell me the value of the parts – as it was purchased via a bundle, for an understanding of the credit.
--------------------------------------------------------------------------------

From: exchange@rpmoutlet.com [mailto:exchange@rpmoutlet.com]
Sent: Friday, January 12, 2007 12:08 PM
To: xxxxx
Cc: xxxxx
Subject: Re: Invoice from RPM Outlet Inc


Mr. xxxxx,


After review it has been determined we are able to accept your request for a return of recent purchase for the BBK-1763 and Mov-5234 on INVOICE# 872764 only as an in-store credit only that will be allowed for the exchange only . If the free shipping option was used, the original shipping cost incurred by rpmoutlet.com will be deducted from the purchase in the amount of $18.16.Please review these guidelines provided on the return sheet included on the back of your sales invoice receipt. By utilizing our RGA numbering authorization system you are agreeing to receiving an in-house credit for merchandise returned exchange only provided you have followed the guidelines provided in your exchange only policy form. Credit back to original credit card, paypal account, or any other method of payment used for your original purchase is not an available option nor agreed to by the receiver of this authorization email or by RPM Outlet Inc.. We will accept the above listed item(s) authorized with our RGA number for in-house credit only and may be applied to any future purchase(s).

Your RGA # is xxxxxxx Please follow all of the instructions on the Yellow Exchange/Return Policy sheet included with your order to clarify the return
process. Make sure to clearly mark the RGA number provided here on your package in two separate locations.

NOTE:
A copy of this email, and a copy of of your Original Sales Receipt is required to process this return. If you do not proved a copy if your of this email, and of your Original Sales Receipt your return will be denied and the package will be refused.


NOTE:
If any product missing the original box, packaging material,contents, accessories and /or manuals; any product not in "like new" condition.
Your return will be denied and the package will be refused. Note: if the part was installed or shows any likeness of installation your return will be denied and the package will be refused.

If you have additional questions or concerns please do not attempt to contact me thru our sales desk only phone number, that will only delay my ability to reply to your specific issue. All further corrosponded must be by email only.


- Daniel
Sales Support Team
RPM Outlet.com

exchange@rpmoutlet.com
www.rpmoutlet.com
tel:
fax:
281-261-6244
281-261-9031

----- Original Message -----

From: xxxxxxxx

To: exchange@rpmoutlet.com

Sent: Thursday, January 11, 2007 9:53 PM

Subject: RE: Invoice from RPM Outlet Inc



Daniel,


INVOICE NUMBER: xxxxxxx

Sales Rep: 3375

Account Number: xxxxxxxx

Home Phone: xxxxxxx

Cell Phone: xxxxxxxx

My specific request: I want to return the following part numbers for refund or credit towards future purchases:

BBK1763: 05 Ford Mustang 4.6 3V Twin 62mm Cast Aluminum Throttle Body

MOV5234: 05-07 Ford Mustang 4.6 3V Spacer

These parts do not work correctly with my 07 Mustang 4.6 3V and cause the engine light to shut the car down. Technical support is unable to help me when in direct contact with BBK.


Please provide an return authorization number or appropriate information for me to receive credit or a refund for these (2) parts.
-------------------------------------------------------------------------------

From: exchange@rpmoutlet.com [mailto:exchange@rpmoutlet.com]
Sent: Thursday, January 11, 2007 3:24 PM
To: xxxxxxx
Cc: xxxxxxx
Subject: Re: Invoice from RPM Outlet Inc

Sir,

We sincerely apologize for the issues that you have encountered with your order. Before we will be able to move forward we would again need the correct sales invoice or phone number given when originally placing the order to investigate your request. Unfortunately we receive hundreds of emails daily and without specific information it becomes very difficult to locate your original email. Please specify your exact request. Please include your original questions in your email response. If you have additional questions or concerns please do not attempt to contact me thru our sales desk only phone number, that will only delay my ability to reply to your specific issue. All further corrosponded must be by email only.


Thank you in advance for your time.

- Daniel
Sales Support Team
RPM Outlet.com

exchange@rpmoutlet.com
www.rpmoutlet.com
tel:
fax:
281-261-6244
281-261-9031
----- Original Message -----

From: xxxxxxxxx

To: exchange@rpmoutlet.com

Sent: Thursday, January 11, 2007 12:57 PM

Subject: Re: Invoice from RPM Outlet Inc

Thanks Daniel. The email you just responded has the attached invoice, which has all the necessary information, including the phone number.

I have not called the sales desk, but it is unfortunate RPM is not staffed to handle customer concerns. I am but one of the thousands, but have been working within your process.

I want to return the throttle body and spacer, for either a refund or credit for other products that function as advertized.

-------Original Message -----
From: exchange@rpmoutlet.com <exchange@rpmoutlet.com>
To: xxxxxxx
Cc: xxxxxxx
Sent: Thu Jan 11 12:24:34 2007
Subject: Re: Invoice from RPM Outlet Inc

Sir,

We sincerely apologize for the issues that you have encountered with your order. Before we will be able to move forward we would again need the correct sales invoice or phone number given when originally placing the order to investigate your request. Unfortunately we receive hundreds of emails daily and without specific information it becomes very difficult to locate your original email. Please specify your exact request. Please include your original questions in your email response. If you have additional questions or concerns please do not attempt to contact me thru our sales desk only phone number, that will only delay my ability to reply to your specific issue. All further corrosponded must be by email only.

Thank you in advance for your time.
<http://rpmoutlet.com/>

- Daniel
Sales Support Team RPM Outlet.com
exchange@rpmoutlet.com <mailto:exchange@rpmoutlet.com>
www.rpmoutlet.com <http://www.rpmoutlet.com/> tel:
fax: 281-261-6244
281-261-9031

----- Original Message -----
From: xxxxxxxxx
To: exchange@rpmoutlet.com
Sent: Thursday, January 11, 2007 2:27 AM
Subject: FW: Invoice from RPM Outlet Inc

To Whom It May Concern:

This is my third request. I had a certified mechanic work with this throttle body today –and had the same issues. I do want to return this throttle body to RPMOUTLET, and provide BBK with the feedback that it has issues for my 07 mustang.

Please respond so that I can know what my next course of action is… This is becoming a poor customer experience.

Thanks in advance.
________________________________

From: xxxxxxxxxx
Sent: Wednesday, January 03, 2007 10:44 AM
To: exchange@rpmoutlet.com
Subject: FW: Invoice from RPM Outlet Inc

RPM Customer Service –

I received the below parts as a Christmas gift – and have had them installed on my car. However, I am having difficulty with the BBK TB and Spacer (surge in the idle, surges while driving.) With the stock TB – I do not have any issues. The MotoBlue pulley’s were easy to install and work great.

Is it possible that I can send the BBK Throttle Body and Motorvator Spacer back to you in exchange for other goods?
________________________________

From: RPM Outlet Inc [mailtodesk@rpmoutlet.com]
Sent: Monday, December 25, 2006 9:26 PM
To: xxxxxxxxxx
Subject: Invoice from RPM Outlet Inc



Dear xxxxxx :

Thank you for shopping with RPM OUTLET.com. Please keep this electronic receipt for your personal records.

To check the status of your order please use on-line order tracking service at www.rpmoutlet.com/rpmtracking.htm .

If you have any questions please use our on-line help desk at www.rpmoutlet.com/email.htm .

-Customer Support Team

[acmillr]

I have always suggested rpmoutlet to everyone. I will not do that shit again. Three weeks ago, I ordered a cai kit, plenum, TB, and Mass air housing from them. I got a confirmation e-mail that my parts were being shipped, and I waited over a week to get my parts. After 8 business days, I called and had trouble geting anyone on the phone. When I finally got someone, he said I would have to communicate with them through e-mails since the oder had already been placed. I called back 5 min.s later and luckily got someone who would help. I was informed that there was a problem with my billing address on my order is why my order didn't get shipped. I asked why they did not send an e-mail or call me to let me know. There was no answer for his question. However, I have had good luck with rpm in the past, so I decided to reorder. I was told that all my parts would be at my house by Tues. 03-07-07. My wife called Tues afternoon and said that the parts had arrived, so I called Joe at Dynospeed and set up an appointment for Monday morning to have other parts installed and get dyno tuned. I get home and find out that my cai was not in the rpm package, and it would be shipped to me in 7 days. They naver mentioned anything being out of stock when I ordered. Again, I called rpm and was told that I would communicate with them through e-mails only. I called back several times with no luck this time. I sent them an e-mail, asking when the cai would be here and I got a message back saying I would be conacted in 2-3 business days (unacceptable IMO). I then called americanmuscle and had a JLT cai 2-dayed to me. Rpm's customer service is ridiculous. The sad thing is, I have ordered alot of suff from them over the past year and have constantly recommended their products to people on this site. I don't care if they can save me $5 on a $400 part, I will not do business with them again. I can only imagine having to get technical support from these clowns.
I'm sure that every company gets complaints like this from time to time, but RPM has had three chances to get this one order under control, and have failed on every count.

[WAR-PARTY]

To be fair I had a pproblem some time ago with them and dogged them in the 96/04 blog. Since than I have done business with them several more times, and have been refreshing'ly surprized. But I will now keep a closer watch, I think they have jsut gotten too big too fast. I hope the can re-gain their past performance level. And they need to remember, there is always somebody eles willing to sell you the same product. The customer is always right, or he's gone!
W.P>

[acmillr]

The saga continues...............


Dear rpmoutlet,
In regards to account # 6624175494:
I have contacted you several times in regards to an order to that I placed several weeks ago. The full amount for the payment has been deducted from my account and received by your company. I ordered an Accufab plenum, Accufab 75mm throttle body, and a BBK cold air kit for a 2003 Mustang GT. Both of the Accufab products arrived days after I made the order. However, the BBK cai was obviously on backorder. I have yet to recieve any response from rpmoutlet on the status of the CAI. Please understand that I am giving you all the information that has been provided to me by your company relating to this order. I need a response about this transaction.
I will give you adequate time to respond (48hr.s). At the end of that time, I will contact the BBB and my Bank to inform them of the fraud that is occuring. I don't even care if you send the part or not, as I have already had another company send me a cai. However, I want the part or my money back ASAP.
I have been patient long enough. As I have made clear in the past, it will only take you a minute to call me and let me know what is going on. 662-312-3280
I have received an e-mail from you have no record of this transaction. I can't understand why you sent parts to my house if there was no order and no payment.
You have sent an invoice that was cancelled. This is NOT the invoice I am referring to. I had made an order online that , for some reason, never went through. I called the rpm order line and ordered the parts. At that time, the first order was cancelled (please see attachment). Again, these are two seperate orders- I am sure that the second order went through, because I have received part of the order and I have been charged for the full amount. Please stop trying to scam me.

The following was copied DIRECTLY from my online bank statement.

Issued Cleared Description Payee Category Status Debit (-)

03/05/2007 03/05/2007 Debit RPM OUTLET CLR $581.85



Adam C. Miller
TIC- QA/QC
Dell Power Project
870-564-9930 ext.218
662-312-3280 cell

PAST E-MAILS........

From : Exchange@rpmoutlet.com <exchange@rpmoutlet.com>
Sent : Thursday, March 8, 2007 11:09 AM
To : "Adam Miller" <acmiller233@hotmail.com>
Subject : Re: BBK cold air intake

| | | Inbox


Hello Adam,
I dont have an order for a bbk intake. only order under this number is for a diablo sport tuner.

thank you,
exchange

----- Original Message ----- From: "Adam Miller" <acmiller233@hotmail.com>
To: <exchange@rpmoutlet.com>
Sent: Wednesday, March 07, 2007 9:43 AM
Subject: BBK cold air intake


Hi,
On 3-2-07, I ordered a BBK cold air intake kit. I was not told that the system would be on backorder during the call to order. I need to have an aftermarket intake pipe shipped to my home by Friday, even if it is not the BBK. What do I need to do to insure that my parts arrive on time? Should I get a refund and order from someone else or can RPMoutlet deliver parts by Friday? I have already arranged for a dyno session Monday morning, and it cannot be changed.

Thanks,
Adam C. Miller

Order date: 3/2/07

Transaction # :121321

Appr Code: 081679

Customer Order ID: 877092

Invoice # :878092

.................................................. .................................................. .......................
From : <0rder@rpmoutlet.com>
Reply-To : 0rder@rpmoutlet.com
Sent : Tuesday, February 27, 2007 7:39 AM
To : acmiller233@hotmail.com
Subject : Confirmation for order from RPM Outlet Inc.

| | | Inbox


Thank you for placing your order with RPM Outlet. Your tracking information
will be available after 8:00 PM CST. At that time, you may track your order
online at http://www.rpmoutlet.com/rpmtracking.htm. Click on (or copy/paste into
your browser) the link. Enter your telephone number (10 digit telephone number,
no dashes or spaces), and you will receive real time tracking information.

Your order amount is $584.9

All (in stock) orders will be shipped via UPS by 6:00 PM CST on the day the
order is placed. All (after hour) orders will be processed on the next business
day.

Please note that UPS does not ship on Saturday, Sunday and holidays. Items
ordered on these dates for (next day) and (2nd day air) delivery, will begin the
process on the next business day, please begin your count from that day.

Thank you for your patronage! If you have any questions about your order please
contact us through our web site http://www.rpmoutlet.com

[ChrisJ]

Dude tell them to give you the money back and get a JLT CAI...You will be much happier...

I ahve to say though...I still have not had any issues with RPM Outlet...But this makes me quite scetchy about them...

[acmillr]

Originally Posted by ChrisJ Dude tell them to give you the money back and get a JLT CAI...You will be much happier... I ahve to say though...I still have not had any issues with RPM Outlet...But this makes me quite scetchy about them...

I already ordered a JLT and have it installed. I had so many problems with rpmoutlet, I got americanmuscle to two day me a JLT.
RPM won't refund my money- they won't even acknowledge that I made an order with them.

[ChrisJ]

Talk to your bank about it...

Get the info then call and fax away...

They should give you money or a credit...

I mean the plenum combo is only 399.95...and they charged you $581.85...Thats right around ass whippin ammount for me...

[acmillr]

Originally Posted by ChrisJ Talk to your bank about it... Get the info then call and fax away... They should give you money or a credit... I mean the plenum combo is only 399.95...and they charged you $581.85...Thats right around ass whippin ammount for me...

No, the plenum combo never got ordered, because they had a problem with their computer system. When I got them on the phone, I ordered Accufab TB and plenum, and a BBK CAI. The BBK CAI is what I'm waiting on.

[EBuck]

RPm outlet sucks.....I ordered bbk headers from them for my gt and when they got here they were for a cobra....so I called them up and they said that I had to buy the gt ones again and ship back the cobra ones and they'd give me my money back for the cobra headers...I sent the headers back over a month ago and still no money back....I have contacted them several times via E-mail and telephone....they won't respond to the emails and put me on hold every time I call then I either get cut off or they tell me no one can speak with me and to call back....I call back when they say and get the same bull shit....they are a bunch of fuckin' crooks....don't buy shit from them...I finally contacted my bank to get my money back and they arer going to pursue them....just thought you guys might want to hear this...

[acmillr]

I finally got my BBK cai from rpm outlet. It only took 5 weeks, 32 e-mails, and about 20 phone calls to get it here. I have it for sale in the classified section. There is no way I am going to try to get a refund from rpmoutlet at this point. These people have been total assholes throughout this whole process. My money will go elsewhere from now on.

[MisterFast3]

Rpmoutlet...... I recently just got out of high school and bought my very first car, which is a 2003 V6 Mustang. i know, V6. haha. but yea. i decided to order a high flow cold air intake, throttle body, and throttle body spacer, one big package. i placed my order. and 3 days later i recieved a REGULAR intake kit, no throttle body or anything. just a filter and a tube. i called and finally started talking to someone. i guess stuff got taken out of it when it was being shipped by ups. so UPS came and picked it up, and two days later they sent me all the parts, but the throttle body spacer is wrong. it doesnt have that air flow option on the top of it(not to sure what that sensor is called). And also i ordered the bbk CAI and i recieved the K&N intake kit, which i actually like better, just thought it was funny they still sent me the wrong stuff. i talked to someone 2 weeks ago and she said she would call me back in a couple hours. i have called every day and left messages for the last 2 weeks. and im starting to think im gonna get screwed. i am not happy one bit with there service. dont think i will order from there again.

if anyone could help what are some good websites that i can order parts from.

[MisterFast3]

btw, these forums are awesome, thanks to everyone with all the advice, i have been reading every thread for the last couple of days

[BWAL09]

www.americanmuscle.com is a good one, misterfast3

[WAR-PARTY]

1+ http://www.americanmuscle.com/