[thumpermx113]

I'm new around here and no this is not spam. I won't lie, I created the account to get the word out about my experience. I don't want someone else to fall victim to a horrible company, like I did.

This is the scoop. I was looking for a speedometer for my car that had a higher speedometer. The stock speedometer is 140 mph like most of you know. I found the GT500 which is 160 mph but didn't like the fact that I'd have a boost gauge that wouldn't work and couldn't work. So I found the Saleen 200 mph speedometer. So I found a place selling it called UnderGroundMustangs.com. I call to order it and find out more information. I wanted to make sure I was buying the whole cluster from them. The guy I spoke to said he wasn't sure but he'd find out so he did so and got back to me. The answer was yes. So I wanted to know what the back light color was and and he found out it'd be blue. So I bought it. Well it finally arrives. I look at the box and think to myself that's kind of small. I pick it up and it feels like nothing is in the box so I rip it open and find a piece of plastic. They sold me an overlay !! I was so mad. So I call, I'm calm and composed and talk to the same guy. It's their main line on their website, the same guy answers the phone every time you call so I guess that should of told me something. Well he says just send it back and I'll get a refund. I tell him I'll pay for shipping back but I'm not paying a restocking fee because of their mistake. That's ridiculous. So he says he'll get it fixed for me but to just ship it back. So I ship it out on Thursday of last week through UPS. I was smart and made them have to sign for it because they were acting shady. Well it got there on Tuesday, yesterday, so I call him at like 3:00 and ask him if they got it. He tells me they didn't get anything. It was dropped off at 1:00. So I tell him that I had it sent UPS and the tracking information says it's there. So he says well we don't have it. I tell him I had it have to be signed for and he says oh well I'll have to check, I'm not even at the office. So I'm pissed by this point. The phone call remained calm and he said he'd call me yesterday late afternoon or today early afternoon. Well it's 4:00 today and he hasn't called me. So I call him and say what's up man? Are you sending me my refund? He says he hasn't got anything yet. So I'm not so calm, since it hasn't worked, I tell him that it's there and I want my refund otherwise I'm going to have to figure out what I'm going to do about this whole thing. So he starts raising his voice at me, telling me that I'm just unhappy with what I bought, when he damn well knew that it wasn't my fault, it was theirs. So things escalate on both sides and he hangs up. I called back and he ended up hanging up on me a few more times before he threatened me. He told me that I would be sorry if I kept it up and I didn't know who I was messing with, etc. So I find a number on their website for returns. I call that line. I talk to a guy, explain the whole situation and he says yeah it's here, it's been here since yesterday at about 1:00. I'm thinking to myself funny, according to the one guy it isn't there still. So as of right now he's on the phone with the guy who sold it to me trying to figure it out. The guy at returns is returning the money minus the restocking fee and credit card fees. I talked to a manager and he's calling the owner to tell him that he needs to waive the fees.

Well this was posted on Mustang Forums, where UGM is a site sponsor. I was called a liar publicly by the owner of the company. Not to mention that the owner when addressing the issue in my thread, he tried to put a sales pitch within the response. The guy couldn't save it for another thread. Low and behold a thread popped up about his sale minutes later so I responded not trying to start trouble either. Well the owner of the company ended up flipping out on another member and that's where we are at currently.

Here is the link to both threads on Mustang Forums ... Well I can't post links since I don't have a post count but once I do, I will post the link. In the mean time, you can just search the site with those thread titles.

Initial Thread - Do NOT ever buy from this website !!!
UGM Sale Thread - UGM MOTORING 475HP SALEEN SUPERCHARGER BLOWOUT SALE

[KingKelleyxSHREDx]

o thanks. i will avoid them.
btw that sucks what happened, all that hassle!

[stangNV]

i tried to go to that website and it wont even let me lol

[thumpermx113]

Thanks guys, I'm trying to get the word out because it's ridiculous. Someone needs to go to Mustangforums dot com and get the links to the thread and post them. Not to mention read the threads. They are pretty entertaining. :

[GTsetGO]

interesting reads there

[06VistaGT]

thanks for the heads up

[thumpermx113]

Well guys, the threads are shut down. I got two PMs from two Mustang Forum mods this morning. Both of them basically said don't start a thread like that about a site sponsor or they'd be deleted. I wrote a lengthy response to each of them discussing the issue. Not being mean to them, being more than considerate but voicing but opinion the issue, etc. I still haven't heard a reply back from them. Not to mention I still haven't heard anything back from the owner of the company and it's noon here. I guess I'll just file the dispute now, file a claim with the BBB, maybe even contact local PD for it if I don't see a refund for at least my money minus restocking fees since it's basically fraud. One last thing, I saved the web pages last night before they were deleted so if anyone knows the best way to post these up for everyone to see, please let me know.

[MyGT]

i can't even get on mustang forums. my browser blocks it for virus reasons

[07 STROKER]

whats the website.. ill try getting on

[thumpermx113]

I posted a thread in the problems with Mustang forums, two of them actually, and both were deleted.

[GTsetGO]

Originally Posted by proto89 i can't even get on mustang forums. my browser blocks it for virus reasons

MF has been having some problems lately and they keep having to reset the site back to about 2 weeks ago. i keep posting over there and then all the posts just disappear

[06RedfireGT]

MF sucks anyway. You can post pictures by going to tinypic and uploading them there and copy/pasting the IMG code.

[03_StangGuy]

thump just call ur credit card company and stop the payment forget dealing wit them. You wont have to worry and you can get your money back in full no bs charges! I hate when companies do that shit, im still out like $700 after all the court few of tryin to sue a shop. I even won but they have to find someone to hold responsible and never found anyone at the shop when the sheriff went there.

[thumpermx113]

The plot thickens. I just spoke to the owner. The owner claims that he wasn't on Mustang Forums last night posting. So we're both thinking it was probably the guy Chris who I had been dealing with the whole time. I got it all resolved, hopefully, and he's sending me a check today for the refund and I'll have it in two days. I'll be posting an update ...

[psycho bob]

can i get a cliff notes version.

[thumpermx113]

Sure, read the original post. That's the cliff notes of the cliff notes of the story. :