Recently had an injector clog up at 6k RPM's and i blew a piston causing me to do a full engine rebuild. Had heard great things about MMR and decided to give them a call and order the parts for my build from them. Never did i think that the following would happen.
I had made my order for a 5.0L 1000S stroker rotating assembly on a Monday and was told because the pistons needed to be notched that the parts would not be shipped until around Friday. Waited until the following Monday and called to ask for a tracking number and was told that they were just being packaged and would ship out the same day. Later that evening i called to make sure that they had shipped and i was told yes but a tracking number was not made available yet. called later that week on Friday and was told it STILL had not shipped and that it was shipping out within the next half hour.
Finally they had given me a tracking number and the parts were on their way even after i was directly lied to about the status of my order. Figured the worst was over and that i could move on with my build. Wrong.
After receiving my block back from the machine shop along with the balanced rotating assembly i put the bearing caps back onto the block and laid the crank down while trying to spin it. CLANK. The first and last counter weight on the crank were hitting the block. Before making my order i specifically had asked if ANY modification needed to be made to the block in order for it to fit correctly. i was told NO MODIFICATIONS WERE NEEDED. This was after giving my exact year, make, and model to the MMR rep.
Now because of an MMR employee who had straight out lied to me and given me false information to sell me a product, I have an additional $200 to pay to have the block sent back to the machine shop and have the block chopped up to make the crank fit. When i contacted MMR about this, i asked again if it was a direct fit for my car and was told YES. I then asked if that was the case then why am i now spending over $200 to have the block grinded down to make parts that are a "direct fit" work? I was in short that "They cant just give me $200" even when i gladly offered to take pictures of the points of contact. This is the first and last time i will ever buy a product of any kind from MMR again and i'm disappointed that a company who supposedly prides itself in quality parts and customer service would throw me under the bus for one of their employee's mistakes.
-Ordered a 5.0L 1000s stroker rotating assembly from MMR
-Was told it would ship out at end of week
-waited until following Monday and was told it shipped
-called that Friday to get a tracking number and was told it had still not shipped
-was LIED TO by an MMR rep who said it had shipped
-Went to assemble block and crank counterweights are hitting the block preventing it from rotating
-was again LIED TO by an MMR rep saying the parts were a direct fit when they clearly werent
-paying $200 to machine shop to grind down the block to make their parts fit AFTER i was told they would be a 100% direct fit from MMR rep
-called MMR to see if they would man up to their mistake and i was told in short "too bad, sorry" even though it was a mistake on their end.
-MMR rep told me "The crank is a direct fit but may require modification to fit". lmao
-Was called a liar by MMR in the statement they made to the CC company over the pending dispute
If i was told there was a chance i would need to grind the block down when i had asked BEFORE making the order, it would of been my fault which i would have accepted. The way MMR dealt with me was extremely unprofessional and the fact that i have to pay for the lies of an MMR employee is completely unacceptable.
Filed a dispute against them with my CC company. Their statement to the credit card company was this:
MMR is not responsible for outside labor charges to assemble an engine. This product was sold in kit form and 100% matches our description. Because it is a kit, professional assembly is suggested. Unfortunately we have no control over machine shop labor charges or what they "claim" was needed. Our 100% positive ebay feedback is testament to our customer service and accurate descriptions of our product. The customer made a decision to continue rather than returning the part for a refund.
The machine shop werent the people who told me this. i put the crank in to mock it up and turned it over when the counterweights hit the block. It isnt rocket science. In addition to this, i was called a liar.
I'll buy a Chevy before i go back to MMR.