I had no problem paying overnight shipping if that's what was needed. But I was promised it would be here. The product was on the shelf. It was ready to be sent out on a Friday, but was not done so until the next Tuesday. I have also dealt with AM a fair share and have had success. This occasion was a disaster and I was treated with a lack of integrity and respect
No offense, and not to make this a flame war, but I call shenanigans. Any good company has the foresight to not promise delivery by a certain date when it comes to mailing products.
You selected standard shipping, that comes with the risk of being delayed, and how much of the country has been getting beaten and battered these last two months with snowstorms and bad weather?
I also call shenanigans on you claiming that everyone you spoke to was rude. You're literally the first guy I've seen on this and several other sites complain about AM's customer service. That service is what they're known for, so, pardon my skepticism.
So the part didn't ship out until Tuesday? So what? Is the entire world hinging on you getting your parts RIGHT NOW? No, it's just a mild inconvenience that, if you practiced patience, would be no big issue whatsoever. Honestly, if you were this hot headed on the phone, I wouldn't blame anyone for treating you less than nicely.
However, I know the guys at AM, they're all polite and EXTREMELY apologetic when/if they mess something up. I mean hell, the guys over there have worked me up with a discount for inconvenience of two days when they cancelled my order on accident. Did the situation ruffle my feathers? Sure. Did I go on the internet bashing the entire company because I didn't get my parts on the date I wanted them to? Nope.
Just saying, your story seems off, the sort that would have a lot more to it than just what you're saying. Did you stop to take into account that they very well may have not been able to ship anything out that Friday or Saturday? Maybe weather wasn't permitting? There's too many "What if" factors to really justify this internet rage against a company with such a gross accusation as to put their reputation for excellent service at stake and make anyone believe it to be entirely legitimate.