Tips to deal with UPS major screw up - Forums at Modded Mustangs
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post #1 of 34 Old March 31st, 2013, 09:56 AM Thread Starter
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Tips to deal with UPS major screw up

I will try to make this a short as possible. I bought a 6 month old KenneBell 2.1 Intercooled for a 02 GT for $3,200.00. The guy takes it to the UPS store and gives it to them to pack and ship and he tells them it needs to be bulletproof packing and he insures it for $3,000.00

I get the package and open and unwrap and the pulley on the SC is bent and the impellers mont make a complete revolution without hitting something and stopping.

The packing was horiable. SC was bubblewrape and put in a extra large box with packing peanuts only and weighted 75lbs. If they would have put it in a smaller box it would have been easier to handle the also had a sticker on the box showing a dolly but driver didn't use dolly.

So now I'm going to have to spend a extra $2,000. to replace with a new one. To seller said he was going to refund me when he gets home from out of town today so I don't think thats going to be a issue.

UPS is to call Monday to have someone to look at it. I had a sillilar issue years ago so from my dealings with UPS the shipper gets the money and they wont even discuss any details with me.

I own the SC untill he I get a refund. I own it and they broke it and as far as im concerned they should pay to rebuild it or buy me a new one. But I'm sure they will do nothing for me. I'm going to be nice untill they tell me they won't do anything for me that I'm going to raise hell.

Anyone know how to get this resolved in my favor so I'm not screwed and have to spend another $2,000. to get another SC.

Extra large box.


packing material.


Major Problem


I did manage to get the pully off and their is internal damage.
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post #2 of 34 Old March 31st, 2013, 09:58 AM
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oh that sucks man. keep on them.

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post #3 of 34 Old March 31st, 2013, 10:55 AM
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damn! I have no tips, but I really feel sorry for this situation. Damn that sucks, keep on UPS. It is partially the sellers fault but if UPS would have handled it more carefully that wouldnt have happened
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post #4 of 34 Old March 31st, 2013, 12:01 PM Thread Starter
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He paid UPS to pack. So I don't think he will have a problem collecting the insurance. It's just I think I'm screwed on a good deal.

---------- Post added at 12:01 PM ---------- Previous post was at 11:08 AM ----------

Seller issued me full refund. I don't really have any major gripes or problems with him except he could have packed it himself.
My gripe is UPS's screwup is going to cost me $2,000 more to buy a new one. My feelings are they need to get me a new one or rebuild what I have. And I give the seller back the money. As far as they know I'm out $3,200.
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post #5 of 34 Old March 31st, 2013, 12:43 PM
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UPS is completely useless, I prefer to ship with anyone but UPS.
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post #6 of 34 Old March 31st, 2013, 12:56 PM
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Yeah when we ship radiators we send it any way but ups, they always damage them


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post #7 of 34 Old March 31st, 2013, 12:57 PM
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Maybe they should change the name of their company to Fuck UPS



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post #8 of 34 Old March 31st, 2013, 01:05 PM
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The box doesn't look too beat up. Usually when parts get to my door the box looks like its was beat with baseball bats.

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post #9 of 34 Old March 31st, 2013, 01:11 PM
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Maybe they should change the name of their company to Fuck UPS
I lol'd


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post #10 of 34 Old March 31st, 2013, 01:13 PM
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So the seller is out 3200 bucks and a supercharger lol. That sucks for him too, everyone got fucked in in this deal.
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post #11 of 34 Old March 31st, 2013, 01:22 PM
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So the seller is out 3200 bucks and a supercharger lol. That sucks for him too, everyone got fucked in in this deal.
The seller insured in for 3k. So he will take a slight hit.

They had one job...

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post #12 of 34 Old March 31st, 2013, 01:34 PM
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Oh I know. But he's gotta wait to get his money. Its an all around bad deal. Its pretty good of him to reimburse you though. At least he sounds like a good guy. Some sellers would have just said to deal with it through UPS
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post #13 of 34 Old March 31st, 2013, 04:37 PM
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How much internal damage? You might have saved yourself some more money if you're able to send it in to KB for a rebuild (if they even do them). The only way you can really send stuff via UPS is if you spend $50 on bubble wrap, and wrap it so tight that you can drop it off a 10 story building.



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post #14 of 34 Old March 31st, 2013, 05:06 PM
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I'm confused. The seller gave you a refund, did you give him back his supercharger? He paid you back your money, UPS will pay him 3k but he still is out a supercharger right? Are you going to send it back with UPS? LOL. Seems to me UPS needs to reimburse the buyer, not the seller. What if the guy just kept your money and the insurance money?



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post #15 of 34 Old March 31st, 2013, 05:07 PM Thread Starter
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The seller insured in for 3k. So he will take a slight hit.

They had one job...
Seller gave my money back. He is expecting the SC back if UPS dosen't snag it. So if he gets it back he's ahead of the game.
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post #16 of 34 Old March 31st, 2013, 05:12 PM
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I see but man...you are lucky he gave you your money back! Like I said UPS should deal with the guy with the broken product, not the guy who already got paid!



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post #17 of 34 Old March 31st, 2013, 05:14 PM
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I see but man...you are lucky he gave you your money back! Like I said UPS should deal with the guy with the broken product, not the guy who already got paid!
Exactly what I was thinking.
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post #18 of 34 Old March 31st, 2013, 05:21 PM Thread Starter
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I'm confused. The seller gave you a refund, did you give him back his supercharger? He paid you back your money, UPS will pay him 3k but he still is out a supercharger right? Are you going to send it back with UPS? LOL. Seems to me UPS needs to reimburse the buyer, not the seller. What if the guy just kept your money and the insurance money?
He gave me a refund. I guess because he kniows he getting $3,000 from UPS. I paid with Paypal so I'm sure if I had to fight it I would get my money back anyways.Like I said I have no beef with him.

I just recieved it Thursday so no I havent sent it back yet.

I don't know how UPS will handle it I would assume they would take the SC but don't know.

I'm going to approach UPS as they broke it and need to make it right by me. Yea they are screwed up that they don't take care of the buyer.
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post #19 of 34 Old March 31st, 2013, 05:28 PM
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Was the box not completely stuffed/back-filled with peanuts? I guess I'm missing something with respect to how the damage happened. The box looks a little beat, but not bad bad enough to screw-up the pulley spindle that badly. Is there a impression on the inside of the box from the pulley smashing/smushing the cardboard when UPS dropped the box?

I'd take the refund, return it to the seller and try and work some type of deal with him after he gets refunded. Problem is though, if he cannot show proof of purchase, or his purchase price is below insurance price, he's gonna have fun. (I went through something similar to this with Fedex.)

Make sure you get the refund from him though before you return it. I got eff'd by a deadbeat seller on the SVT forum because UPS refunds the shipper, not the ship-ee. (masonracin')

Edit: Also, I dont think he'll come out ahead for the insurance value vs. what he sold it for. When Fedex dropped my coil-overs/dominated them with a pallet jack, I got what I sold them for; not what I bought them for/MSRP. I brought up the fact the only way I could replace them was to buy new; thus the MSRP amount of insurance. I was told to pound dirt after talking with the claims manager for several weeks.

Last edited by GidEup; March 31st, 2013 at 05:35 PM. Reason: because
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post #20 of 34 Old March 31st, 2013, 05:42 PM
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I was thinking the same thing. With the box being so big it would have to be practically destroyed or at least show way more damage than that in order to take a hit hard enough to bend the spindle. I would imagine it takes quit an impact to bend that. Like dropped off a 10 foot roof impact. I wonder if it was bent before you got it........
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