i saw the item and was exited to see kind cheap.i always buy and sell with just buy it now option. this is honestly first time bidding. i have a perfect rating buying and selling. so i took his word and bidded. then i got to looking at pictures online at 2010s to 2014s reg. gt's and gt500's. and kept seeing differences.i looked at cj pony / a.m and similiar items say wont fit reg. gt's only gt500 facias. i had EVERY intention on buying! so your all wrong there.
i have been in the automotive business / customer service for over 25 years and i know how it goes. i believe deeply in follow up with customers,if they start going off on me i am smart enough to know they might not be right but they deserve the chance to vent. then you come to agreement to agree to disagree and work through concern.if i am wrong i will eat it,and be honest to a fault.
he blew me off , even if my tone about ignoring me was abrupt in email, he could have worked a different angle with me by helping me giving good customer service. until i said i would have to contact ebay for help. then he finally replied and attacked me.
my tone with the v.p started well but got very heated because i expected much much more professionalism from the v.p. he seriously kept insulting me,and ignoring the fact his employees service was way off and uncalled for. should have helped/assured me that part would fit, but no he slams me!
and why should i just believe him because he works for shelby!?
you tell me and look and see what you find,
this is listing title:
"2010-2014 Ford Mustang Front OEM Plastic Splitter Takeoff"
im no mustang expert,but do you think a splitter that came off a 2013/14 gt500 will fit a 2014 mustang gt facia and same will fit a 2010 mustang gt facia? plug and play with no extra parts. i say maybe a 2014,but people that work at places we all buy stuff from say no way.
hey im not perfect,but i would never have taken the road he did with any customer i know
now a days customer service has gone to crap! i have EXCELLENT customer skills and it REALLY pisses me off when this happens. i didnt expect anything for free,or any special treatment.
they have lost a future shelby owner, i have been working my way up since 2007 with mustangs to get a shelby gt 500,but now i will never spend a penny on anything shelby.
again i had every intention on buying. i agree i jumped gun on bidding,i had days before ending. but if he just replied to me and said,
"hey i understand your concern,let me assure you the part will fit perfectly. i have sold a ton of these to mustang gt owners!" i would have kept bidding and hoped for the best when it showed up to my door.
thank you all for your opinions i appreciate all good and bad.
oh yeah not asking for sympathy,just sharing a story.