Did you already get with them? I hope you did before you started this thread like that.
Only problem about that is that unfortunately, the name of those guys is not in the name of the company, is the other way around. That's why companies need to hire and supervise what their guys do. I'm with you, one bad apple can make people think the whole batch is going bad.AM is a great company. I ordered my 2010 GT Premiums from them and when I got them, one of them was defective from the factory (holes were too small for any socket to fit in and actually tighten the lug nuts). Know what they did for me? Shipped out a new wheel (before I shipped the defective one back) and paid to have the defective one shipped back.
And when you're talking about "them" you're actually talking about one or two guys working in the warehouse. You can really bad mouth an entire company because one or two guys working low paying jobs managed to **** up.