so at this point I am done with this unit. I have tried everything offered from SCT, have not heard back from Doug yet (I hear that is common) and 379.00 dollars later I still have a broken X3. I tried all the firmware and reformating recomended for these units but I cant get the software that you download from SCT to engage the programmer correctly.
Once I plug in the unit and initiate a command be it reformating or updating Firmware the program on the PC freezes and spits out error messages cannot read bla bla bla. Is it unreasonable to request a new tuner shipped express along with an RMA to send this one back? I am a patient person up to a point...after you have my money I would think you would be working for me.
+1 Just call and wait. SCT is revamping its support crew and hiring more people. It should be much better in the near future.I went through all of this 2-3 weeks ago. You have to call them. DO NOT email. They responded to my email . . . like yesterday . . . not realizing that I had already talked to their tech support on the phone. They will remote into your computer and fix the problem. BTW, one thing they do not mention on their website is that you have to download the livewire drivers for windows in order for you computer to see the device. Go to the livewire downloads and grab those drivers. There is a driver install tutorial for the Xcal2 on the site under the "Tutorials" section . . . X3 works about the same way. Still easiest way . . . call them . . . they will remote link to your computer and walk you through everything. Good luck.