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Carving corners
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3,328 Posts
Discussion Starter #1
I got to say I'm a huge proponent for small businesses that make in house products, I being part of one, but lately FTR has dissapointed me. I purchased a set of 1/2" hubcentric spacers for my front wheels and the fit was extremely tight so I had to polish down the ID of the spacers to make it fit, no biggie. Than the opening on the hubcentric part doesnt clear the dust cap on the front hub assembly so in order for it to seat correctly the hub dust cap has to be removed. Now when I call them I have a 1/75 chance of someone picking up, leave a voicemail good luck getting a call back. I have been trying to get someone to pick up the phone there for the last two weeks. Two weeks ago when someone finally picked up after calling for almost a week prior to that, he had mentioned that this issue happens from time to time, as far as I know it should happen every time considering its the same dust cap from 94-04. They told me they were finishing up on a solution for the dust cap but haven't heard a peep in two weeks, nor will anyone answer the damn phone. I've never dealt with a company like this, I'm truly frustrated and am never buying anything else from them, its too bad because the parts seem well made but the customer service is in the toilet. They forced me to get some spacers from MM, which no matter what time I call someone answers the god damn phone, and MMs spacers are almost half the cost, and clear the dust cap, something that should have taken a night in the garage is approaching one month, live and learn I guess.
 

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Carving corners
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3,328 Posts
Discussion Starter #3

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I just saw it. He was last signed in on the 14th so hopefully he’ll see it and respond soon.

It seems there are a number of us on there too. Its interesting to see people on this forum and see their profile on another forum.
 

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I checked out sn95forum but I browse forums 99% on my phone or tablet. I can't find an app that supports that forum or I'd go there too.
Its on tapatalk. Im always on my phone too and honestly I dont like the way tapatalk is set up but it works well for uploading photos.
 
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