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Hello, just wanted to share my experience with Innovator's West Inc. Recently, I purchased a used damper (10% Overdrive) from another member on here. I have to say, their customer service is excellent and the rebuild was reasonable. I also purchased a new crank bolt/washer and they tossed in new Allen bolts. They forgot to send the washer. So they sent the washer and another crank bolt for free as well. I dealt with Chris Rose. Overall, an excellent company!
 

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