Just like it says. I dont deal with them too much, but i have purchased subframe connectors, 2 Tri-ax shifters, shift knob. So the tri-ax i have now is broken. I call them up and Franks answers. Real awesome guy. I tell him i have a bent spring, would like to purchase a rebuild kit. He tells me, its better to let them rebuild it. Well...i have always wanted a MGW. So i say, im not paying you to rebuild it when i can, i'll just buy a MGW. I was being a real a**-hole ( hard to belive right ) And this frank guy is being totally cool. Tells me im free to choose whatever i want, but would like to push me away from MGW, due to the amount of adjustments and he would be willing to warranty my shifter if i pay shipping. Now this shifter is almost 2yrs old and Steeda still does a free rebuild. Cost me about 20.00 to ship and back. So i wait about 2 weeks. Now im kinda get cautious. About to call....when i get it today. NOW THIS IS CUSTOMER SERVICE....come to find out the postage i put on it was ok for a dry shifter in pieces. Franks rebuilds it and then it gets shipped back to him says its too heavy for my postage. Well, Steeda pays to ship it back to me at NO charge. Not a single word ever said. They rebuild the entire thing, new springs, washer seats, bolts, washers, NEW HANDLE as well. I just would like to give Steeda a HUGE THUMBS UP. I work for Ford and am a SVT tech....every Mustang from now on will be getting a recommendation for steeda. Thanks again Frank!!!