This is why AM rocks. :yesGBstang5.0,
First off, I want apologize if anyone was rude or disrespectful to you over the phone from our company. That's not the way we do business and I'll be sure to have all of the phone calls pulled and personally speak with any Mustang Experts that need to adjust their approach.
I'm also sorry for the shipping delay with your order. I'm not sure why anyone told you the items would ship on a Saturday, since we only ship Monday-Friday. All items that come with a Bama tune take 3-4 business days to fully ship because the tune info needs to be submitted and custom tunes then created.
Looking at the notes, I see the order was placed on Feb. 20th, as you mentioned. However, the tuning info was not submitted until the 21st @ 5:05 PM, when you contacted Bama to fill out the tuning info over the phone. Unfortunately, the Bama Team could not start creating the tunes until the next day. From there, it usually takes another 1-2 businesss days to create and upload the tunes for shipping. The 3rd Business day puts us at Tuesday the 26th, when your order shipped.
Again, I'm really sorry for the way everything turned out. I'd like to show you how good our Customer Service really is. If you need anything else or have questions, concerns, etc., give me a shout via PM. I'll make sure you're taken care of!